Senior Director Student Housing and Hospitality Services

  • Anywhere

Job Type: FullTime

With students coming to McGill from approximately 160 countries, the student body is the most internationally diverse of any medical-doctoral university in Canada. With some 300 buildings, 40,000 students, 250,000 living alumni, and a reputation for excellence that reaches around the globe, McGill has carved out a spot among the world’s greatest universities. While we’re proud of what we’ve accomplished, our story is still being written, and new chapters are added all the time. McGill is looking for a   21st century leader to lead Student Housing and Hospitality Services (SHHS). SHHS includes Residence life, Dinning Services, and Conference Services. It is currently a $40 million operation with over 215 employees and 30 buildings. It is entirely self-financing and provides housing to approximately 3,500 students and dinning services to the entire McGill community. Besides offering our students a place to live, SHHS provides a supportive community meant to ease the transition to living independently and to establish strong and continuing student engagement. A philosophy of respect, a   commitment to sustainability, to fair trade and to working hand in hand with McGill’s Faculty of Agriculture and Environmental Science reinforce a celebration of diversity across the University.

Position Summary:
Reporting to the Deputy Provost (Student Life and Learning), the Senior Director of SHHS leads and runs an extremely efficient unit, by tackling the day to day needs and operations with intelligence, tact, and leadership, while also anticipating future needs, trends, issues and challenges for both residential life and food services on all campuses of McGill University.

Primary Responsibilities:

The incumbent will:

  • Be responsible for leading SHHS, for ensuring that business operations are financially and fiscally sustainable, as well as socially responsible to provide students a safe, secure residence environment with the best possible residence experience and to meet the diverse needs of the campus community for quality food and hospitality services;
  • Be responsible for all aspects of the SHHS including human resources, finance, facilities management, residence programming and admissions, as well as food and accommodations and conference services;
  • Provide students with the best, richest but also safest residential environment and anticipate the diverse needs of the campus community for quality food and hospitality services;
  • Foster McGill’s commitment to high quality, locally sourced and sustainable food options.
  • Engage staff and students, understand the critical need for creativity and implement a culture of trust, and of seamless collaboration. ​
  • Promote and enhance a philosophy of respect within Residences.
  • Consult with students and student leaders regularly, involving them in decision-making as appropriate. Meet with students and parents as required.
  • Support the University’s goal of attracting the best students to McGill in collaboration with Enrolment Services and other units (e.g., Scholarships & Student Aid).
  • Collaborate with campus units and campus student groups that offer services to students; develop partnerships to enhance residence life.
  • Be a contributing member of the Student Life and Learning Executive Team, supporting its mission, role, vision and values.
  • Raise the visibility of SHHS and demonstrate its excellence and impact on student life through internal communications and through engagement and networking with external professional associations and corporate communities (provincial, national and international).
  • Provide leadership and strategic direction at McGill in the development and implementation of the following: a seamless business model for Residences and for Food Services (including residences, campus outlets, and catering) and for conference services, ensuring the effective delivery of food, vending and cold-beverage services across campus; comprehensive policies, programs and systems to ensure safety regarding residences and food as well as emergency response plans and effective risk management for the unit and for contractors; comprehensive policies, programs and systems to support the successful execution of food, beverage and vending services on campus.
  • Provide leadership to all SHHS staff.
  • Establish budget priorities for each fiscal year.
  • Ensure compliance with McGill’s timelines, financial regulations and accounting policies and procedures and provide financial reports to senior management as required.
  • Monitor and evaluate overall effectiveness of operations to ensure that the unit’s goals and objectives are met and are coherent with the University’s mission and priorities.
  • Ensure that all buildings and building systems managed by SHHS are well maintained.
  • Participate in the planning process for the management of properties for residence accommodation.
  • In collaboration with other stakeholders at McGill, ensure the development and implementation of campus-wide sustainability initiatives related to student housing and food services.

Other Qualifying Skills and/or Abilities

The ideal candidate is experienced in managing a large unit with a complex environment and multiple collective agreements.  Experience in change management and business analysis is considered an asset, as is an MBA.

Experience in customer service with a student-centered focus is an asset.

The incumbent will engage staff and students, understand the critical need for creativity, implement a   culture of trust, and of seamless collaboration.

  • While the incumbent will be a key member of the Student Life and Learning Executive group, he or she will know and understand that authority emanates from leadership, compassion, intelligence and sensitivity.
  • Curiosity, a   lifelong desire to learn, a   strong understanding of the societal, psychological and academic challenges young people must face and the ability to think in inventive ways are qualities that this position demands.
  • The incumbent must have an extensive knowledge of residential life, dinning services, and property management.
  • The incumbent must have a deep understanding of unionized work environments and will be able to solve complex HR related issues with authority, compassion and grace.
  • Finally, the incumbent will be able to work easily in both official languages.

Minimum Education and Experience:

Bachelor’s Degree 8 Years Related Experience /

Annual Salary:

(MPEX Grade 11) $118,830.00 – $205,950.00

Hours per Week:

33.75 (Full time)



Position End Date (If applicable):

Deadline to Apply:


McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, [email protected] .

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