Technology Coach (Casual)

  • Anywhere

Deadline: 04 $19.69 per hour; Nov 26, 2021

This competition is open to all applicants however internal candidates and applicants who were former employees of the University of Alberta in the past 18 months will be given priority consideration before external candidates. Please indicate your internal status using the “Advertisement” drop down menu when applying.

We’re looking for someone who loves teaching and learning new technology skills. On-job training for all technology will be provided.

Reporting to the Learning Consultant, the Technology Coach works closely with Faculty of Education staff, students, and instructors. The P/T position allows the successful applicant to demonstrate their knowledge and passion for educational technology. The Technology Coach will cultivate positive experiences for all guests as they learn and get support.

The ideal candidate will have exceptional customer service skills and some office experience. They will need to demonstrate flexibility, organizational skills, problem-solving, communication skills, and the ability to prioritize.

TechinEd provides an ideal learning environment for students, faculty, instructors and staff in the Faculty of Education to develop their critical digital literacies in the areas of teaching, learning, research and administration. We believe in discovery learning and, thanks to the variety of technology tools and services available, TechinEd provides an excellent environment for this to happen.  For more information, visit .

This position starts immediately, and the candidate MUST be available for at least three hour shifts during the day (8:30 am – 4:30 pm), preferably in the morning, with the possibility of rare evening work, for a minimum of 6 hr/week to a maximum of 25 hr/week.

  • Preference will be given to strong candidates with availability from 9:00 am – 1:00 pm for at least two three-hour shifts Monday – Friday.
  • Applicants MUST attach their availability for the Fall and Winter semesters.
  • Applicants MUST be current students enrolled at the University of Alberta, and undergraduate Education students are strongly preferred.
  • Education students MUST NOT be enrolled for their AFX during the 2021-2022 school year. The position has an end date of March 2022, with a possibility of extension.


  • Support the front desk (virtually until the U of A allows us to return in person.)
    • Greet visitors professionally, determining the nature and purpose of visit:
      • Triage incoming requests (phone, email, in-person) to the appropriate team member
      • Connect clients with internal and external resources when necessary
      • Track incoming requests, ensuring client satisfaction
      • Manage room bookings via Google calendars
      • Perform other related duties as required
  • Support TechinEd clients:
    • Provide troubleshooting for a variety of hardware and software
    • Support students with a wide variety of technology
    • Provide tutoring and/or training on the use of the TechinEd technologies
    • Provide video/audio recording and editing services as requested
    • Provide support for online classes via Adobe Connect Live/eClass Live
    • Deliver presentations for students, staff, and faculty
    • Work with faculty and staff on developing and supporting projects like
      • digital storytelling
      • screencasting and podcasting
      • basic video editing (iMovie)
      • developing/maintaining various websites (Google Sites, WordPress, Wix)
      • maintaining a mini Maker space
  • Maintain accurate records and logs interactions
  • Develop learning resources as requested, such as tutorials and tip sheets
  • Test and learn new technologies as they become available
  • Participants on project teams as required; project work may include supporting eClass development, course delivery, faculty websites and research projects


  • High School Diploma, current U of A student (Faculty of Education students preferred, but relevant experience will be considered)
  • 2-3 years in a customer service or office setting preferred
  • Polite, courteous, punctual, flexible, dependable, and professional
  • Effective communication skills, both oral and written
  • Ability to problem solve and show initiative in the workplace
  • A demonstrated interest in educational technology
  • Basic familiarity with Mac and Windows operating systems, printing, scanning, etc.
  • Experience with the following is an asset:
    • Google Apps
    • MS Office suite
    • SMART board technology (an asset, but not required)
    • Audio and video recording and editing (an asset, but not required)
    • Web 2.0 tools
    • Web Conferencing tools
    • eClass (Moodle)

If you are interested in applying for the position, you MUST submit a copy of BOTH your cover letter, resume, and availability as ONE file in the following format:  “TC Application Last Name, First Name.”

COVID-19 Vaccination: Proof of full vaccination against COVID-19 in compliance with the University’s COVID-19 Vaccination Directive. Fully Vaccinated means a status an individual achieves 14 days after having received the recommended number of doses of a COVID-19 vaccine approved by Health Canada or the World Health Organization, and requires the individual to maintain the recommended number and type of vaccine doses as updated and required by Health Canada thereafter.

Note: Online applications are accepted until midnight Mountain Standard Time of the closing date.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

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