Applicant Support, Undergraduate Admissions, Student and Enrolment Services

Position Overview

The Admissions Office within Student Enrolment Services is currently seeking two (2) Part-time Regular Applicant Support for Undergraduate Admissions.

The Admissions Office provides centralized application, admission and transfer credit evaluation services for both domestic and international applications to undergraduate programs offered by nine faculties. The office also provides front line advising services to prospective students regarding application procedures and admission criteria as well as to applicants regarding documentation requirements, application status and process. There is a high volume of work supporting more than 40,000 applications, more than 100,000 supporting documents, approximately 40,000 phone inquiries and thousands of emails annually.

This position reports to the Applicant Services Manager and will provide administrative support for admissions and respond to phone and email inquiries from prospective students, applicants and parents.

Position Description

Summary of Key Responsibilities (job functions include but are not limited to):

• Matches and updates receipt and status of transcripts and other documents on the PeopleSoft system, identifying those application files which are ready for review
• Enters course and grade data from transcripts onto PeopleSoft
• Printing letters of admission
• Collates and packages information for mail outs to students
• Monitors, responds and directs correspondence (hard copy, departmental email boxes) to appropriate staff
• Responds to general inquiries and phone inquires
• PeopleSoft updates to student applications
• Scans and indexes documents into the appropriate student file
• Provide friendly, supportive Phone and email advising for all inquiries at Enrolment services
• Maintain an in-depth and up-to-date knowledge of calendar admission criteria and degree program requirements as well as selection criteria for all programs
• Provide accurate information to students and stakeholders with tact and discretion, taking into consideration individual circumstances and ensuring compliance with privacy laws
• Assist students with the completion of their online applications through the Alberta Postsecondary Application Service (APAS), including the process to obtain an Alberta student numbers
• Monitoring service levels & wait times and identifying to a supervisor when demand exceeds pre-established service thresholds

Qualifications / Requirements:

• Minimum of a high school diploma. Post-secondary education would be considered a strong asset. An equivalent combination of skills and experience may be considered
• Willingness and ability to develop an understanding of University of Calgary undergraduate admissions policies and procedures
• Proficient with Microsoft Office, email and internet applications
• Familiarity and/or ability to learn and effectively and efficiently use university systems including PeopleSoft Campus Solutions admissions related modules and document management systems such as Synergize
• Ability to work in a confidential setting and demonstrate good judgment in dealing with sensitive and confidential situations
• Demonstrated ability to work in a fast-paced, high pressure, team-based environment with an ability to meet deadlines
• Ability to embrace change in a dynamic environment
• Excellent communication and interpersonal skills
• Must have ability to work independently and as part of a team while working in a supervisor directed setting
• Must be organized, conscientious and possess a high degree of accuracy and attention to detail
• Able to perform moderate physical activity

Application Deadline: April 30, 2021

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

Additional Information

This position is part of the AUPE bargaining unit, and falls under the Opeartional/Adminstrative Job Family, Phase I.

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website.

About the University of Calgary

The University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit ucalgary.ca.

The University of Calgary has launched an institution-wide Indigenous Strategy in line with the foundational goals of Eyes High, committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

The University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their professional success while they are here. We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.