Business Development Manager

About Queen’s University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.

Come work with us!

Job Summary

Reporting to the Executive Director, Professional and Non-Credit Programs, the Business Development Manager is responsible for developing and implementing strategic plans for business development, accreditations, marketing and communications, domestic and international partnerships and student recruitment. The incumbent identifies key revenue-generating opportunities and facilitates client and institutional relationships for Professional Studies (PS) and the Queen’s School of English (QSoE). The Business Development Manager is required to represent the Faculty by traveling to key markets, visiting partners and attending conferences to promote programs and develop new business opportunities. The Business Development Manager will support the mandate of the departments, while maintaining exceptional service to external partners and liaising with student groups, staff, faculty, and Queen’s departments.

This position will require the incumbent to travel domestically and internationally and work non-traditional hours (some evenings/weekends).

Job Description

KEY RESPONSIBILITIES:

• Work closely with the Executive Director, Professional and Non-Credit Programs to develop and implement the strategic plan for new business and recruitment to target recruitment aimed at increasing both the academic competitiveness as well as the diversity of the student body
• Design and implement a strategic admissions review policy and practices, encompassing the Faculty’s holistic approach to admissions and its longstanding commitment to access and equity.
• Collaborate with the Executive Director, Professional and Non-Credit Programs, the Director of CTE and Professional Studies and the Director, QSoE to provide input and recommendations for strategic, travel and operational plans, determine priorities, discuss opportunities and solve unexpected challenges
• Lead business development initiatives by identifying, recommending and pursuing new markets for existing programs and new program opportunities
• Develop and maintain positive working relationships with domestic and international partners including foreign governments, private sector, universities, colleges, agents and marketing agencies for the purpose of recruitment and partnership
• Represent the Faculty at recruitment events as well as to the various professional organizations of recruitment and admissions personnel at other Canadian and international schools.
• Champion initiatives requiring collaborative efforts amongst departments and Faculties across the University
• Liaise with the Office of the University Registrar and seeks opportunities for collaboration on matters relating to recruitment and admissions.
• Manage projects by coordinating people and resources toward the effective and timely completion of project goals. Develop comprehensive project plans, delegate and organize responsibilities, track project performance, meet budgetary objectives and adjust based on project constraints
• Lead accreditation initiatives, maintain compliance and foster positive working relationships with accrediting bodies
• Work closely with the Executive Director, Professional and Non-Credit Programs, and the Office of the Associate Vice-Principal (International) to formalize agreements with international partners
• Develop proposals and budgets, and respond to tenders, in consultation with the Executive Director, Professional and Non-Credit Programs, and the Executive Director, Finance and Administration, to establish international partnerships and new programs
• Oversee the creation of recruitment materials including print, website, social media and digital marketing
• Manage agent relationships to align with student recruitment and partnership development strategies
• Promote equity, diversity, and inclusion in the workplace
• Plan, prioritize and manage the work of employees, providing strategic and tactical advice, guidance and coaching. Identifies the need for staff resources, participates on staffing committees, and makes effective recommendations regarding employee selection.
• Manage performance by establishing performance standards, reviewing and evaluating performance and conducting formal performance reviews on an ongoing basis.
• Assess staff training and development needs and ensure that employees receive training required to improve and sustain successful performance.
• Review assignments and provides feedback on work to employees and student volunteers.
• Investigate, addresses and resolves employee/labour relations issues, including disciplinary matters. Makes decisions or effective recommendations on matters involving possible discipline, discharge and probationary termination.

REQUIRED QUALIFICATIONS:

• University degree in a business related filed
• A minimum of five years of experience in business development as part of a management team, involving strategic planning and analysis
• Previous work experience in a university or other post-secondary academic environment is preferred
• Proven experience with project management, client relationships, data analytics and marketing and communication strategies
• Three to five years of experience with developing proposals, project plans, including measurement criteria.
• Familiarity with admissions policies and procedures
• Knowledge of university policies, administration systems and organizational structure is an asset
• Consideration will be given to an equivalent combination of education and experience.

SPECIAL SKILLS:

• Excellent interpersonal, intercultural, negotiation and communications skills (both verbal and written) to interact with diverse populations in a professional manner
• An innovative, creative and strategic thinker; highly motivated and results-driven; works well in a complex, decentralized, deadline-driven environment
• Ability to provide clear and accurate information with a high degree of diplomacy, discretion and confidentiality
• Excellent organizational skills, proven ability to manage several functions simultaneously, cope with multiple demands and resolve conflicts. Ability to coordinate and lead the execution of activities efficiently and effectively
• Demonstrated skill and understanding of diversity and equity issues and ability to use that knowledge in recruitment, admissions and outreach activities
• The ability to establish credibility as a senior representative of the Faculty of Education with admissions professionals as well as stakeholders with an interest in the Faculty, its operations and its position within the broader community
• Ability to be objective, fair, impartial and flexible in problem-solving, while upholding policies and processes
• Strong leadership skills to influence and motivate others, innovate and manage change
• Excellent judgement and ability to make decisions that align with the strategic framework and reputation of the Faculty
• An understanding of the major issues that impact upon the reputation of Queen’s and its learning environment
• Strong analytical, problem solving and research skills; ability to analyze and manipulate data from a wide variety of sources
• Attention to detail, with an appreciation for the implications of errors for the University and the Faculty with respect to relationship building and credibility
• Self-motivated, resourceful, independent and collaborative, able to lead projects with multiple stakeholders in order to achieve organizational objectives

DECISION MAKING:

• Plan, implement and evaluate promotional and marketing strategies for the program
• Determine appropriate methods to execute promotional strategies including direct advertising, information sessions, website and alumni events
• Determine appropriate budgets; monitor expenses; manage projects within budget; make recommendations for annual and long-term strategic planning
• Determine appropriate communication to partners, staff, applicants, students and alumni to provide information, advice or clarification
• Decide on work allocation and distribution amongst marketing staff
• Determine the best methods for establishing and maintaining relations with external organizations in outreach efforts.
• Evaluate job candidates and makes effective recommendations on suitable hires.
• Make decisions and/or effective recommendations regarding transfers and promotions.
• Evaluate employee performance and decides on appropriate training or coaching to address lack of proficiency in carrying out responsibilities, or remedial action for staff disciplinary situations.
• Assess investigation outcome of grievances and make effective recommendations on appropriate course of action or next steps on grievances.
• Make effective recommendations on level of discipline up to discharge and probationary termination.
• Exercise sound judgement regarding when information or problems require action.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queen’s is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Aboriginal Peoples, persons with disabilities, and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements, priority will be given to Canadian citizens and permanent residents.

The University provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant’s accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at [email protected] .