Manager Registration & Admissions 48 views


Purpose:
The York University School of Continuing Studies (SCS) is a diverse community of learning united by a shared sense of purpose: Achieving personal and professional growth in a rapidly changing career and educational landscape. Our ability to offer accelerated, accessible, and innovative programs that prepare our students to adapt and lead in response to this change has made us the fastest-growing school in Canada. Codesigned and delivered by senior industry leaders, our professional programs feature experiential education methods that help students develop career-specific technical skills and robust cross-functional expertise. The School is also home to the international-award-winning York University English Language Institute, one of the largest language institutes in Canada. Our students come from around the world to pursue English-language proficiency and achieve their academic goals. Reporting to the Assistant Director, Student Services, the Manager, Registration & Admissions is responsible for overseeing the management and daily operations of the centralized registration and admission department for the School of Continuing Studies (SCS). This includes the student registration process, evaluation of applications and credentials, release of offers, processing of financial payments, and recommending eligiblity for convocation.The position is responsible for the development, implementation and maintenance of procedures, processes and technologies to support the achieving the established enrolment targets and service standards for the School of Continuing Studies.

Education:

Undergraduate degree in Business Administration or a related field, or undergraduate degree plus professional certificate or diploma in a related field such as continuous quality improvement.

Experience:

Strong understanding of the university/colleges system and admissions processes, or equivalent.
Management: Minimum of two years’ management experience overseeing the registration and/or admissions function in a post-secondary or public training institution, or equivalent.
Preference is given to management experience in a unionized environment.
Experience in admissions, advising, financial processing and reconciliation, record keeping, and data management functions.
Experience leading process improvement initiatives, identifying efficiencies.
Experience designing workflows and implementing standard operation procedures (SOPs).
Experience in customer and student services environment.
Demonstrated experience in developing metrics and procedures to monitor quality assurance.
Experience working in a university continuing education environment is an asset.

Skills:

Proven leadership skills, administrative, organizational and change management skills. Strong team player capable of influencing relationships. Ability to develop and recommend creative solutions to address procedural and policy issues as they arise. Strong written and verbal communication skills. Skilled in development of annual plans and budgets and establishing metrics to monitor performance. Strong interpersonal skills are required to develop strong collaborative relationships within the SCS, York University as well as with external agents and other stakeholders. Strong conflict resolution and problem-solving skills to serve a diverse student population. Problem solving and critical thinking skills to creatively meet targets. Strong knowledge of quality assurance and best practice and technology solutions for student registration and admissions processes. Knowledge and understanding of Canadian and international government legislation, ethical standards and policy documents relating to data collection, privacy, and accessability. Financial/budget planning, forecasting and management. Experiencing in developing efficient registration and payment processes. Project management principles and practices.
Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions, and making recommendations. Compiling and analyzing data and preparing a variety of reports. Analyzing processes and making recommendations for improvement. Researching, analyzing, and applying relevant information to the development of departmental processes and procedures. Working with diverse academic, cultural and ethnic backgrounds of community college students and staff.

Additional Notes:
The Manager works in a normal office environment, making extensive use of computer, phone, and other technologies. The Manager will travel occasionally to conferences and professional meetings.

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