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JOB OPPORTUNITY: Account Manager & Workplace Consultant

Account Manager & Workplace Consultant – Competition #67-19

Are you passionate about workplace wellness, employee productivity and mental health?

Do you thrive providing your clients with exceptional service?

Would you enjoy working for a values-based social enterprise division of a well-respected community service agency?



Family Services Employee Assistance Program (FSEAP) is a national EAP provider offering clinical counselling services to the employees & dependents of client organizations who may be experiencing problems in their personal, family, or work lives. In addition, the program provides a variety of organizational services, including mental health/psychological health & safety consulting and training, wellness services, and critical incident stress management responses. As a social enterprise of Family Services of Greater Vancouver (fsgv.ca), FSEAP is a revenue generating business division, with all of its profits going to support the larger community services work of FSGV throughout Greater Vancouver.


The Account Manager/Workplace Consultant is responsible for ensuring the delivery of exceptional EFAP account and workplace consultation services to FSEAP’s client organizations within BC/Yukon, and the continued growth and profitability of FSEAP’s book of business. This position also serves as a member of the business development team for FSEAP Vancouver and is responsible for generation of new business leads and participating in business development and sales initiatives.

Account Management:

  • Developing long-term strategic partnerships with accounts by providing exceptional customer service; Preparing and presenting utilization data and quality assurance reports and recommendations to organizational clients; Evaluating programs and developing annual customer EFAP strategy and promotional plans; and Maintaining up-to-date client information, event records, and documents in our customer database

Workplace Consulting:

  • Providing consultations to managers, union leaders around employee and workplace-related issues; Developing and coordinating or delivering leadership/management trainings, employee and workplace wellness seminars, and EFAP orientations; Contributing to and sourcing content for newsletters, tip sheets and customer resources; and Providing consultations, coordination and/or delivering critical incident/trauma response services in response to traumatic workplace events (includes shared on-call);

Business Development:

  • Writing service and pricing proposals and contributing to detailed responses to RFPs and RFIs; Business development, including prospecting (lead generation), qualifying leads, creating/building relationships, and converting those leads into clients, sometimes over a long sales cycle; Preparing marketing and promotional collateral; and Networking and prospecting at industry event

General Leadership:

  • As a member of FSEAP Vancouver’s management team, participating in strategic and marketing planning, SWOT analysis, program development, new product and service development, risk assessment and management, and quality assurance activities.


  • Minimum 3-5 years account management, business development/sales, and/or consulting experience, preferably in EAP, mental health, human resources, health insurance, training & development, or healthcare industries. Other combinations of training/experience considered.
  • Advanced PC & MS Office Skills, ability to work with database & CRM systems;
  • Exceptional relationship-building, communication, presentation, and analytic skills;
  • Self motivated, well-organized;
  • Ability to work both independently and as part of a team;
  • Strong business development, relationship sales, and influencing skills;
  • Entrepreneurial, high energy; and
  • Values-based approach to business and client service


  • Degree in Social Sciences/Psychology, HR, Training & Development, or related field (Masters preferred)
  • Additional training or experience in workplace mental health and wellness, psychological health & safety, and/or critical incident stress management/trauma response, is considered a significant asset
  • Successful completion of criminal record check


We provide a comprehensive compensation package, with pension and generous extended health benefits for our regular staff. We recognize the importance of work-life balance, wellness and a safe, inclusive and welcoming workplace that values diversity and respect for all.

Work Hours: 35 hours per week (plus benefits including pension)

Salary: MGR 1: $57,202.60 year

Location: Work in the culturally vibrant Vancouver neighbourhood of Commercial Drive & East Broadway. Some occasional travel. Drivers licence required.


  • If this describes you, please send us your resume and cover letter (indicating the competition number #67-19 in email subject line). Tell us where you heard of this opportunity, outlining your interest and demonstrating your relevant experience for this role in your cover letter.
  • Send your application to: Andrew Bryson, Business & Operations Manager, [email protected]
  • To help us track our recruitment effort, please indicate in both your e-mail and cover letter where you discovered this posting (vacanciesincanada.ca)

Closing Date: Applications reviewed as they are received, up until July 21, or until filled

FSGV is committed to the principles of diversity. We encourage applications from qualified people of all genders expressions and identities, sexual orientations, visible minorities, Indigenous persons and persons with disabilities. If you require a disability-related accommodation in order to participate in the recruitment process, please email [email protected] for follow-up.

  • To help us track our recruitment effort, please indicate in both your e-mail and cover letter where you discovered this posting (vacanciesincanada.ca)

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