Knowledge Management & Learning Officer 212 views

The Municipalities for Climate Innovation Program (MCIP) is a five-year $75 million program funded by Infrastructure Canada that is working toward accelerating the transition to low-carbon and resilient cities and communities in Canada. The program has two main outcome areas:  1) Increase the capacity of municipalities to reduce local GHG emissions and adapt to local impacts of climate change through a mix of awareness-raising, technical assistance and peer-learning, and grant funding for municipalities and municipal partners: and 2) Contribute to a more supportive environment for local climate action by sharing knowledge products and lessons learned, and by engaging with a range of key actors involved in climate change or the municipal sector.

MCIP’s knowledge management and learning activities are cross-cutting as it both supports and is fueled by the cycle of capturing, sharing and having knowledge shared to key target audiences.

Major Purpose

The Officer will report to the Advisor, Planning, Reporting, and Knowledge and Manager Capacity Building as a matrix role supporting knowledge management across the program.  As the Knowledge Management & Learning Officer, you will be responsible for producing and mobilizing existing and new climate adaptation and mitigation guides, tools, online courses and training materials and will also support the communication of program results. The Officer will serve as a knowledge hub and work across different teams to capture learning and create opportunities to share and communicate them, and track how these are used and applied. The incumbent will also support the development and refinement of knowledge products as needs are identified and seek ways to communicate municipal, partner and the program’s success through effective storytelling. The Officer will also research and provide advice and recommendations to the Advisor on trends, major issues, and gaps in resources available to the municipal sector.

Key Responsibilities

  • Provides strategic and operational input to management in the development of the direction, objectives and plans for MCIP’s knowledge mobilization and with a focus on meeting the needs of municipalities.
  • Supports the implementation of the program’s Knowledge Mobilization strategy and knowledge product schedule
  • Develops a strong understanding of the needs of MCIP’s target audience through research, analysis and relationship building with municipal audiences and partners through MCIP’s partners and other networks.
  • Provides leadership within the MCIP team to mobilize knowledge products created by partner organizations (e.g. organize knowledge sharing events, engage project officers to identify other opportunities for sharing content with grant recipients and partner organizations)
  • Ensures that MCIP knowledge products are mobilized in a consistent, intentional and strategic way that complements FCM-wide priority areas
  • Leads the production and coordination of knowledge products,  including providing knowledge sharing services aligned with MCIP priorities, such as developing resources and tools; supporting the development and delivery of workshops and presentations; responding to inquiries; and tracking results.
  • Leads MCIP’s evolving engagement with online learning including both methods for instruction, delivery, institutional partnerships and analysis of learner needs.
  • In collaboration with the program’s Communications team, leads production of materials such as case studies on select Direct Funding and Capacity Building projects / initiatives (e.g., this can include sourcing stories, undertaking research, and providing context, managing suppliers).
  • Liaises with the Direct Funding and Capacity Building teams to understand how municipal governments are progressing on asset management climate change mitigation and adaptation. Uses data analysis to identify potential program improvements, tell compelling stories, and report on results in line with MCIP’s Performance Measurement Framework.
  • Coordinates and facilitates collaboration between internal groups, gathers staff input and creates staff buy-in to ensure integrated efforts towards knowledge mobilization.
  • Undertakes additional activities assigned such as participating in working groups and designing workshops/consultations and/or other activities at MCIP events.
  • Participates as required in cross-functional team project work for FCM-wide initiatives.

Knowledge and Experience

  • University degree in a related field (public or business administration, adult education, political science, communications etc.)
  • Minimum of 5 years of progressively responsible experience in project management, communications, and/or managing program activities, including experience in working with volunteers.
  • Strong analysis skills, including project management and high-level communications including the ability to engage in multi-disciplinary teams, lead meetings and make formal presentations to different audiences.
  • Experience in knowledge management and activities (e.g. researching existing knowledge tools, organizing resources, identifying gaps in existing knowledge tools, mobilizing tools and resources, developing case studies and guides).
  • Knowledge of the Canadian municipal sector and experience working with elected officials are assets.
  • Experience developing and managing surveys. Experience with data visualization is an asset.
  • Experience producing tools and resources (e.g. case studies, guides, spreadsheet tools) and developing content for the municipal sector an asset.
  • Excellent interpersonal and collaboration skills with a focus on working across internal teams, and with external stakeholders.
  • Excellent judgment, problem solving and decision making skills
  • Exceptional customer service skills


  • Excellent oral and written communication skills in English and French.


  • Travel is required across Canada 1 to 2 times a year



  • To apply please follow this link
  • To help us track our recruitment effort, please specify (application form – by choosing the ‘other’ and filling in the blank & in your cover letter) where ( you saw this job posting.

We thank all candidates for their interest; however we will only contact those selected for an interview. All the applications will be kept on file for six months following the hiring

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