Telemedicine Lead 136 views

Department: Programs Department

Reports to: Director of Programs

Direct Reports: 4 Managers; Telemedicine Services Manager, Telemedicine Implementation Manager, Medical Team Manager, & Senior Program Manager l Telemedicine, Learning and Knowledge Production

Position status: Permanent, full time (37.5 hours/week)

Salary: Level E as per MSF Canada 2020 Salary Grid, starting at $86,751 per year

Anticipated start date: Summer 2020


Under the direction of the Director of Programs, the TM Lead is responsible for implementing and supporting MSF’s global telemedicine services and strategy, ensuring a level of clinical care that improves patient outcomes and provides meaningful support to field operations. This position develops, implements, and champions, as well as, monitors and oversees the TMS program utilization, internal/external service, quality, stakeholder relations, and financial goals and objectives.

Leading the adoption, coordination, implementation, development and revision of new or existing telemedicine projects and technology, the TM Lead will continuously be improving quality, access and service, and ensure that knowledge gathered from the platform is used towards research, training and building a community of practice.


Including, but not limited to:

  1. Strategy, Vision and Transformation – Develop TMS to achieve the following by 2023: Grow cases managed from 3,000 to 30,000 per year, ensure that 90% of MSF field projects have access to a TM account, ensure that 90% of MSF projects use their TM account, ensure that 90% of users are satisfied, ensure that TM services offer an appropriate time of response in line with the needs (emergency < 1 hours, 2nd opinion < 8 hours); Lead the collaborative development of overall Telemedicine strategies, annual plans, budgets, key success metrics, reporting, and interacting with stakeholders, partners, staff, vendors and internal departments
  2. Representation and Partnerships – Work with the Medical Directors platform representative to ensure TMS uptake within MSF; Coordinate closely with focal points in MSF’s operational centres to optimize TMS uptake
  3. People Management  – Lead, coach and support the Telemedicine team to achieve their goals, establishing trust, respect, recognition and mutual accountability in a high performance, collaborative environment; Oversee the talent management of the Telemedicine team, including identification of Human Resources (HR) needs, organizational design, recruitment, performance empowerment, training and development, in collaboration with the HR department
  4. Activity and Operational Management – Lead or guide and support team members to facilitate cross functional working groups, including subject matter experts (SMEs) and leaders from key areas, to evaluate concepts and solutions for telemedicine, prioritizing quality in the provision of telemedicine services; Ensure full compliance with medical and departmental policies regarding issues of employee and patient safety, confidentiality, and data security, including policy development and required updates



Education and experience

  • Experience and understanding of the nature of MSF’s work and governance structures a strong asset
  • Proven experience in leading and inspiring teams with diverse skill sets and expertise working across time zones in multiple geographic locations
  • Proven experience delivering complex international projects with a large diversity of stakeholders
  • Given the varied nature of the work undertaken in the Telemedicine Program strong understanding or experience in any one or a combination of these areas is required:
    • Strong understanding or experience in managing project life cycle phases, as well as, performance, risk and stakeholder management
    • Strong understanding or experience in medical program delivery in remote or humanitarian contexts and/ or in implementation of global health programming
    • Strong understanding or experience of standards and best practices in the implementation of technology-based solutions
    • Strong understanding or experience in managing the delivery of telemedicine solutions in remote settings

Skills and competencies

  • A medical degree with practitioner experience is a strong asset
  • Genuine interest in and commitment to the humanitarian principles of MSF
  • Proven strategic thinker who can stay focused on a vision
  • Exceptional interpersonal skills, with the ability to build excellent working relationships with colleagues, stakeholders and suppliers to attain goals
  • Skilled at managing multiple priorities that lead to accurate and timely results
  • Leadership, team management and diplomacy are key in this role
  • Excellent communication and negotiation skills (oral and written)
  • Fluency in English essential
  • Fluency in French highly desirable
  • Excellent writing, public speaking, and presentation skills


Percentage of time required to travel, domestic/international:

  • 5% to project countries
  • 10% to other MSF offices
  • 5% within Canada or abroad for representation


Benefits include access to a generous Health Spending Account, Group Insurance, RRSP contributions, Long-term / Short-term Disability, starting 4 weeks’ vacation/year, flexible work hours, relocation packages based on eligibility, Professional Development budget, Employee Assistance Program, and a positive and innovative office culture grounded in our core values of humanity, integrity and results.



  • To apply, click on the following link
  • To help us track our recruitment effort, please specify (on the application form & in your cover/motivation letter) where you saw this job posting.

Please be sure to include three (3) professional references and a letter of motivation as a part of your application.

The deadline for applications is Tuesday, 7 April, 2020, 9:00 AM, ESTOnly electronic applications will be accepted.

All candidates must be legally entitled to work in Canada. MSF Canada will assist a successful candidate in acquiring such status, including supporting a spouse/common law partner and/or child (unmarried and under 22) for dependent visa status. MSF Canada offers relocation packages covering costs for temporary accommodation, food allowance, travel costs and movement of household goods up to one month’s salary depending on where the candidate is relocating from.

NOTE: MSF Canada will work within its means to secure immigration status for a selected candidate. The success of an immigration application depends on many factors based on the Government of Canada’s rules and standards. Neither the timing of an application, nor the ultimate outcome, can be guaranteed by MSF Canada or its outside immigration counsel.

MSF Canada is a people-focused humanitarian organization that is proud to offer a diverse, collaborative, and inclusive work environment. We strongly believe this approach enhances our work and we are committed to equity in employment. The organization seeks to attract and engage the best professionals to join and maintain meaningful, productive and lasting work relationships. We embrace diverse motivations and backgrounds of people working together to exhibit their passion in action for the social mission of MSF.

We encourage applications from individuals who self-identify as belonging to equity-seeking groups such as (but not limited to): Indigenous peoples, members of visible minorities, persons with disabilities, or women.

NOTE: Any questions or concerns regarding accommodation and accessibility can be addressed to the Human Resources Officer, Susan St. Marseilles, at 1-800-982-7903 ext. 4989.

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