Project Manager – Telemedicine Store and Forward Transition 175 views

Job Information

Position Level: People Leader

Department: Telemedicine

Position Status: Temporary, 6 months with possibility of extension

Activity Rate: 100%, 37.5 hours per week

Location: Toronto, but work from anywhere during COVID-19 restrictions

Salary Grade: Level D on the MSF Canada Salary Grid, $77,889 per annum, or as per local country of residence

Benefits: Health Spending Account, Lifestyle Spending Account, group insurance (Life, Dependent Life, AD&D), Peace of Mind plan (i.e. prescription drugs, accidental dental, hospital care, etc),  5% RRSP contributions (no matching required), starting 4 weeks’ Vacation/year, flexible work hours, annual professional development budget, Employee and Family Assistance Program (EFAP), free access to internal Psychosocial Care Unit Services and a positive and innovative office culture grounded in our core values of humanity, integrity and results.

Impact Statement

MSF Canada began introducing telemedicine into its field operations in 2010 in order to support the crucial work of our field teams by providing remote access to medical expertise that may not be available in field contexts. The MSF office in Canada hosts the Telemedicine Services (TMS) program on behalf of the MSF movement. TMS has two primary Goals: (1) Provide a scalable, secure and reliable TM system adapted to MSF field needs and (2) Optimize learning and knowledge production to get the best quality results from TMS.  The integration of TMS into MSF’s operations to connect expert medical opinions with hard-to-reach operational contexts has become a strategic priority for the organization.  MSF Canada is building the capacity to significantly scale up the use of TMS over the next four years according to the following vision:

By 2023, Telemedicine will be a standard feature of MSF’s medical action and widely available to MSF medical personnel, enabling accurate diagnoses and treatments, and providing direct and indirect learning opportunities to all users, via access to a truly global network of clinical experts. Over the next 4-year period, the Telemedicine team will continue building the relationships, governance structure and technical platform to realize this vision.

To achieve the scale up goals set forth in the above vision, a transition is planned from the current long time asynchronous store and forward vendor to one identified in an RFP process with increased functionalities that will ultimately improve service delivery to the field. Under the direction of the Telemedicine Lead, the Project Manager, Telemedicine S&F Transition, is responsible for developing the project plan, sourcing and coordinating necessary project resources, developing stakeholder and risk analyses, and ensuring a clear and timely communication towards the TM team, MSF Canada and the wider stakeholder groups.

The objective of this position is to lead a successful transition of the telemedicine store and forward platform while considering operational, financial, resource and mainly time constraints. This position will oversee the planning, implementation, monitoring and evaluation of the Telemedicine platform transition project in collaboration with the telemedicine transition committee, the TM Service, Medical and Knowledge Production and Learning team members, reporting to both the Interim Program Director and the MSF Canada Project Management Office.

Complete job description coming soon!

Core Competencies

Commitment to MSF’s Principles (Level 3): The commitment to provide medical assistance to populations in distress, observing the principles of humanitarian action and medical ethics, and the willingness to direct interest and behaviours towards the social mission of MSF.

Cross-Cultural Awareness (Level 3): The capacity to acknowledge, respect and integrate cultural differences in a way that facilitates the achievement of MSF’s objectives.

Analytical Thinking (Level 3): The ability to analyse a situation, its time sequences and cause–effect relationships, in order to set priorities based on rational judgment

Results and Quality and Orientation (Level 4): The drive and tenacity to achieve the defined objectives and to implement efficient solutions within a set timeframe, with the given resources and in accordance with the established procedures and models; the will to constantly seek improvement in the performance of own tasks and actions

Capacity to Negotiate (Level 4): The capacity to negotiate is the ability to convince and to reach acceptable agreements for all parties involved.

Knowledge and Experience

  • Demonstrated experience working in complex, multi-faceted organizations on telemedicine or similar software implementation
  • Demonstrated experience leading interdisciplinary teams in virtual environment.
  • Demonstrated experience with managing multiple partners and service providers
  • Demonstrated experience managing various project methodologies e.g. agile/scrum, hybrid
  • Demonstrated experience in IT platform/software implementation, database migration, DevOps framework and change management
  • Demonstrated experience or understanding of medical programming in humanitarian settings is an asset

Education, Certifications and Languages

  • University degree in relevant field, or equivalent professional work experience
  • Project management certification is desirable
  • English required, any other language an asset

How to Apply

  • To apply, please follow this link
  • To help us track our recruitment effort, please specify (on the application form & in your cover letter) how ( you heard about this vacancy.
Interested candidates are invited to apply by providing their resume below.  Only electronic applications will be accepted.

We are accepting applications on a rolling basis, with the intention to hire the incumbent as soon as possible. 

We encourage applications from individuals who self-identify as belonging to equity-seeking groups such as (but not limited to): Indigenous peoples, members of visible minorities, persons with disabilities, or women.

NOTE: Any questions or concerns regarding accommodation and accessibility may be addressed to the Human Resources Officer, Susan St. Marseille, at 1-800-982-7903 ext. 4989.


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