Remote Synchronous Learning Facilitator works collaboratively with faculty to help deliver the best possible online teaching and learning environment. Their primary role is to provide live support for synchronous learning sessions, including setting up video conferencing, and troubleshooting technical issues. The Remote Synchronous Learning Facilitator will monitor the chat/raised hands, track attendance and records learning sessions.
College diploma in a related field or completion of at least 3rd year of University program or equivalent.
1 year experience with Customer Service. experience working with online conferencing software, such as Zoom, Teams or similar is an asset. Working in an academic environment is an asset.
Familiarity and experience working with Multimedia: Video Conferencing (Zoom, Teams) or similar applications. Ability to learn new concepts and applications. Excellent decision making ability and problem solving skills. Ability to deal calmly, courteously and effectively with people at multiple levels. Excellent oral and written communication skills including ability to provide detailed information and answer questions in a clear, concise and professional manner. Excellent customer service skills. Ability to work independently, set priorities and meet all task requirements and deadlines. Effective time management skills and reliability. Ability to exercise good judgment and initiative. Ability to maintain confidentiality. Attention to detail and experience showing accuracy with detailed work. Excellent attendance and punctuality are essential in this position.
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