Launched in October 2014, York University’s new School of Continuing Studies (SCS) is rapidly expanding, revenue generating enterprise. It is one of the largest and most innovative of its kind in the country. With unique course delivery models and top-quality programs, the School will increase the University’s adult and international student population and will be central to the University’s overall growth strategy. The School consists of two main programming divisions: (a) the English Language Institute (YUELI) that primarily offers English for Academic Purposes (EAP) programs, and (b) Continuing Professional Education (CPE) that primarily offers certificate programs.This position is located in YUELI and reports to Manager, Administration. This role is responsible for handling student inquiries and student registration across all York University English Language Institute (YUELI) programs. This role is also responsible for front desk coverage and responding to all student needs in person, on the phone, or through email.
College diploma in Business or Office Administration is required, or an equivalent of 2 years recent experience (defined as within the last three years) working at York University and performing the same or similar tasks. This education equivalency is in addition to the experiential requirements outlined below.
2 years of experience working with registration in an ESL program, either public or private. Experience in a university/college environment an asset. Experience in a revenue generated unit considered an asset.
Excellent oral and written communication skills in English. Intermediate level of proficiency in one of the following languages: Arabic, Mandarin, Japanese. Superior cross-cultural skills and ability to communicate easily with non-fluent learners of English. Excellent active listening skills. Ability to exercise sound judgment in evaluating individual situations and to solving problems cooperatively. Excellent attention to detail. Knowledge of and ability to use/apply a wide range of resources and/or strategies in varied situations. Ability to work independently and/or cooperatively to accomplish objectives in an environment of competing priorities and constant interruption.- Exercise initiatives and collaborates as an effective member of a team to achieve and support unit goals. Ability to contribute to decisions as a member of a team and to support outcomes. Solid decision-making skills.Time management and organizational skills to simultaneously handle conflicting priorities, multi-task and meet deadlines. Intermediate proficiency using PowerPoint and MS Word, Lotus Notes email (or equivalent), familiarity- Experience with complex customer relationship management (CRM) databases or similar is considered an asset.- Experience using Student Information Systems (SIS), STAC, PES considered an asset.
Please note: This position requires the candidate to produce a verification of degree(s), credentials(s), or equivalencies from accredited institutions and/or international equivalents at the time of interview.
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