161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,

Senior Talent Associate (12 months contract)

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

About the role

This role is a 12 month contract for a Senior Associate in the Talent team to support Human Resources Risk management (70% allocation)  and Employee Relations Horizontal operations (30% allocation).

The Senior Associate, Talent is responsible for:

Risk management:

• Support the HR Risk Manager in planning, execution, and process improvements of HR Risk programs
• Managing the HR Risk Scoping process including arranging meetings with key stakeholders, leading  the meeting and following up with the necessary parties to ensure timely closure of issues
• Oversee HR areas build controls and assess their effectiveness
• Track and report on key risk metrics for Canada HR, including the HR Leadership Team
• Develop and manage Canada Risk Office processes and procedures documentation
• Partner with key support functions in Canada including Legal, Compliance and the Canada Business Risk Office as well as international HR partners to leverage best practices and ensure alignment and support for Canada HR
• Educate, support and drive activities within the Canada HR team to ensure risk management practices are embedded into day-to-day activities with first line business owners

Employee (Associate) relations:

• Support the Employee Relations team with risk-related activities including creation of process documentation
• Triage and assignment of cases that come into the Associate Relations Canada mailbox; including providing a response to Tier 1 cases
• Reporting activities including monthly MBR reporting, and other Associate Relations specific reports as may be required
• Providing general and ad-hoc support to the Associate Relations Consultants

Basic Qualifications:

• At least 3 years of experience in a role focused on risk management, process management and/or  project management
• At least 2  years of experience in working with HR policies and practices and how these can be impacted with process changes
• Bachelor’s Degree or Diploma in Human Resources or a related function

Preferred Qualifications:

• Strong communication and stakeholder management skills
• Ability to build relationships quickly across a variety of teams, stakeholders and levels of associates
• Sound judgment, prioritization and decision making skills
• Strong organizational skills and ability to manage multiple processes

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).