Communications Assistant

Date Posted: 04/19/2021
Req ID: 3680
Faculty/Division: Temerty Faculty of Medicine
Department: Office of Communications
Campus: St. George (Downtown Toronto)

Description:

About us:

Home to over 40 departments and institutes, the University of Toronto’s Temerty Faculty of Medicine lies at the heart of the Toronto Academic Health Science Network and is a global leader in ground-breaking research and education, spanning clinical medicine, basic science and the rehabilitation sciences sectors.

Your opportunity:

The Office of Communications (MedComms) creatively promotes the Temerty Faculty of Medicine’s impact as one of the world’s top research-intensive medical faculties, training Canada’s next generation of leading physicians, scientists and rehabilitation specialists. MedComms’ team of collaborative professionals delivers award-winning strategic communications support to the Dean of Temerty Medicine and central Faculty units, and acts as a resource to staff embedded across more than 25 departments from biochemistry to surgery.

As the Communications Assistant, you will be integrated into a collaborative communications department where you will support a range of administrative and communications activities, including as first point of contact for content administrators of 35+ Drupal-based websites across the Faculty. Working closely with the Manager, Digital Communications, this role requires a customer service-oriented approach and attention to detail backed by a strong working knowledge of current digital content best practices.

Your responsibilities will include:

• Acting as the first point of contact, responding to general inquiries and redirecting as appropriate
• Coordinating website updates and email campaigns across the Faculty
• Analyzing the effectiveness of email campaigns and programs through metrics and analytics
• Formatting and maintaining communication templates and proofreading and editing content
• Liaising with departments to encourage the use of best practices and consistent brand messaging
• Providing administrative support to the Executive Director, including managing calendars and coordinating meetings

Essential Qualifications:

• Bachelor’s Degree or acceptable combination of equivalent experience
• Minimum two years of relevant experience within media, communications or public relations
• Experience serving as first point of contact, fielding inquiries and directing incoming media inquiries
• Demonstrated experience implementing content management systems, including a strong understanding of content design and creation, accessibility, user experience and search engine optimization
• Understanding of website content best practices; knowledge of WCAG 2.0 accessibility guidelines and its application
• Experience working with internal clients to complete digital projects
• Demonstrated experience using web analytics tools and tracking, analyzing and generating reports for website and digital communication campaigns; experience pulling Google Analytics reports
• Experience managing calendars on behalf of senior stakeholders and coordinating event logistics
• Advanced proficiency with MS Office Suite, content management systems(Drupal, WordPress), social media platforms, newsletter software and survey tools
• Strong working knowledge of Drupal, experience editing HTML for formatting and experience using Adobe Creative Suite to prepare assets for the web
• Excellentcommunication and interpersonal skills, with the ability to establish effective working relationships with internal and external stakeholders
• Demonstrated professionalism and strong customer service orientation
• Ability to apply, implement, and contribute to standards, policies, protocols, processes and guidelines
• Excellent planning and organizational skills
• Proven ability to exercise independent judgment, analyze, problem solve and take appropriate action based on sound principles
• Ability to deal effectively with multiple priorities and multi-faceted and conflicting deadlines, including flexibility in adjusting to changing circumstances
• Must be an enthusiastic and energetic team player who works collaboratively and diplomatically in a complex multi-stakeholder environment

Assets (Nonessential):

• Experience using Google Chrome Code Inspector

To be successful in this role you will be:

• Approachable
• Courteous
• Insightful
• Team player

Closing Date: 05/03/2021, 11:59PM ET
Employee Group: USW
Appointment Type: Budget – Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 07 – $51,656 with an annual step progression to a maximum of $66,061. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Communication/Media/Public Relations
Recruiter: Dinuka Perera