International Admissions Assistant, China and Asia Pacific

Job Number:
J0421-1471

Job Title:
International Admissions Assistant, China and Asia Pacific

Job Type:
Permanent FT Support

Bargaining Unit:
FT Support

School/Department:
Finance & Business Development

Campus/Location:
Progress Campus

Pay Range:
$29.88 – $34.63/Hour

Pay Band:
Support G

Hours/Week:
35

Shift Schedule:
8:30 AM 4:30 PM (Monday to Friday)

Date Posted:
April 22, 2021

Closing Date:
April 29, 2021

(This position is initially open to full time, bargaining unit employees of the college)

Diversity, equity and inclusion are fundamental to our mission to educate students. We are committed to education that places strong emphasis on global citizenship, social justice and equity. We live this through the strength and richness that diversity brings to our workforce and welcome contributors from equity groups including: Visible Minorities, Persons with Disabilities, Lesbian Gay, Bisexual, Transgender and Queer persons

We also recognize that Centennial is situated on the Treaty Lands of the Mississaugas of the Credit First Nation and pay tribute to their legacy as well as that of all First Peoples that have been and remain present here in Toronto. We recognize that First Peoples come from sovereign Nations and that part of understanding our responsibilities of residing on this territory are understanding the true history, circumstances and legacy of the Treaties signed here (such as the Toronto Purchase, Robinson-Huron Treaty and Williams Treaties) and including pre-contact Treaties and Agreements between sovereign Nations and that all peoples in this area are therefore Treaty people with obligations and responsibilities to all our relations.

Position Summary

Reporting to the Regional Recruitment Manager for China and Asia Pacific, the incumbent is responsible for working collaboratively as part of the Admissions/Recruitment team processing international applications in accordance with standard established admission requirements

Responsibilities

Responsible for processing the international applications and the issuing of offer, visa, cost of living and fee statement letters to “new entrants” and verifying, updating, monitoring and preserving integrated electronic records.

Support team members during peak periods or as the need arises to ensure that established deadlines, goals and objectives of the International Education Office are met

Deliver excellent customer service to internal and external clients, demonstrating tact, diplomacy and maintaining confidentiality in all exchanges

Reviews student applications, academic records and transcripts for completeness of data; validates and determines admissibility of new entrants based on established standard admission criteria of each academic program

Informs new entrants of admissions procedures, available program choices and alternatives to assist candidates in meeting their career or developmental needs

Inputs, checks and compares electronic files to Banner Admissions on-screen data and hardcopy academic transcripts to ensure accuracy of Banner Admissions data and manually inputs required data

Assists with assembly and mail-out of system generated acknowledgment letters, offer packages and orientation packages during peak periods

Responds to inquiries and provides customer service to prospective students, new applicants, and the general public as it relates to the admission and registration of new entrants (servicing phone, regular mail, e-mail, fax and in-person requests). Ensures timely provision of accurate responses to a wide variety of regulatory, general and detailed information requests

Responds to a wide variety of inquiries from internal and external stakeholders in relation to recruitment, admissions, registration and regulatory matters regarding college programs and subject offerings. And effectively manage relationships with a wide range of individuals with diverse backgrounds and needs

Performs other duties as assigned; this may require that the incumbent is transferred to another campus/ country during the interim assignment

Qualifications/Experience

Minimum two (2) year diploma in Business Administration, International Relations, Communications, Education, Office Administration or an equivalent combination of education and experience

Minimum two (2) years of related practical experience in an international customer-service driven environment (preferably in an international student service environment)

Fluency writing and speaking in Chinese (Mandarin) mandatory; fluency in additional languages in the geographic region considered an asset.

Demonstrated intermediate knowledge of PC software and of integrated student information database systems (e.g., Student Information Systems, Windows, Microsoft Word, Excel, Internet, College Websites).

Motivated to promote and provide quality customer service over the telephone, at the service counter via email, and multimedia

Knowledge of college programs and structures of the Ontario secondary school system as well as related visa and immigration legislation.

Ability to work meeting deadlines and complete tasks under pressure

Ability to maintain the strictest confidence regarding student data (in accordance with departmental policies and procedures, and the Freedom of Information Protection of Privacy Act)

Ability to undertake occasional interim transfer to another campus

Awareness and sensitivity to the cross-cultural communication requirements of customers, and understanding the special needs of international students

Experience, knowledge and understanding of working effectively in a diverse environment

Proof of credentials or equivalencies from accredited regional or federal post secondary institutions and/or their foreign equivalents will be required at the time of job offer.

When applying, your cover letter and résumé must include examples that reflect all of the requested skills and qualifications and must be submitted online by April 29, 2021 at 11:59 PM EST. Please quote Job ID J0421-1471. Misrepresentation of applicant information will be grounds for your exclusion from the competition or for dismissal should you subsequently be hired for the position. We wish to thank all applicants for their interest and advise that only those selected for an interview will be contacted.

We are committed to providing persons with disabilities equal opportunities regarding all employment activities, including access to jobs and accommodations during employment as required, in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA).