$27.38 per hour
35
Monday to Thursday 10:00 a.m. to 6:00 p.m.
Friday 8:00 a.m. to 4:00 p.m.
Note: This is a full-time position (35 hours per week). This position is subject to averaging of hours.
Duties: Under the general supervision of the Senior Manager and with guidance from lead technical support coordinators, the incumbent provides high-quality customer services by carrying out a variety of assigned technical support tasks involving College and student technology devices. Typical activities include: set-up, configuration and testing of computers, laptops and related equipment; on-site or remote troubleshooting and resolution of hardware and software problems; assisting computer support technologists and coordinators in the implementation of computer/network cyclical and ad hoc work and projects, and responding by phone, online or in-person to client requests for technical advice and service/support.
- Post-secondary 2 year diploma in a computer related discipline with an emphasis on the diagnosis and resolution of hardware and software issues
- Minimum 2 years experience in computers and other associated technology devices. The experience and expertise need to cover:
a) The diagnosis, troubleshooting and installation of PC/MAC and other technology platforms;
b) The deployment and installation of application software;
c) The troubleshooting of both hardware and software, including testing methodology and procedures.
- An equivalent combination of education and/or experience may be considered; preference will be given to applicants meeting the education requirements
- Excellent verbal and written communication skills
While transcripts are not required for the interview, they are mandatory prior to any offer of employment.
We thank all applicants for their interest; however, only those chosen for an interview will be acknowledged.
Fanshawe College is an equal opportunity employer. We are committed to equity, value diversity, and welcome applicants from diverse backgrounds.
Fanshawe College provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, the hiring manager and the Recruitment Coordinator leading the recruitment will work with the applicant to meet the job applicant’s accommodation needs.
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