Temporary Full-Time Dispatcher

JOB DESCRIPTION

City of Oshawa, located just a short 30-minute drive from Toronto, is a progressive city of 172,000 people and is the economic engine of the eastern Greater Toronto Area. Our strategic pursuit of sustainable growth, excellent community service delivery and co-operative partnerships have enhanced our quality of life advantage, while maintaining a strong commitment to fiscal restraint.

Job Title: Temporary Full-Time Dispatcher Posting Number: 003049

Department: Community Services Department Branch: Fire Services

Location: Fire Hall 1

Posting Start Date: 2021/04/26 Posting End Date: 2021/05/03 by 4:30pm

Employment Group: IAFF 465 Salary Grade: $31.25 – $41.67 Standard Weekly Hours of Work: 42.00 Shift Work Required: Yes

Job Description

The Fire Services Dispatcher is required to operate and maintain Communications Centre equipment; receive emergency calls and dispatch appropriate apparatus

Responsibilities

Answering and dispatching both agency direct, 911and civilian calls for emergency fire resources to incidents; operating a computer aided dispatch and records management system, emergency radio system, multi-line 911 and administrative telephone system, GIS mapping system, along with various other systems within the fire dispatch centre; assess information provided by callers to correctly dispatch the required fire resources in accordance with established policies and procedures ; work on rotating shifts, including nights, weekends and holidays, and overtime as required; have scheduling flexibility for alternate shift assignment; communicate clearly and precisely under demanding conditions; complete regular training and maintain and follow internal operating policies and procedures. Support and maintain the City of Oshawa Core Values of Authenticity, Courage and Trust (A.C.T.).

Job Requirements

Ontario Secondary School Diploma (OSSD) or academic equivalent (minimum), along with two (2) years of dispatch experience, preferably in emergency services. 911 Emergency and Call Centre Communications diploma is required or an equivalent combination of experience and education, and APCO certification is an asset.

Experience in relevant software applications (Computer Aided Dispatch Software, Microsoft Word and Excel)

Ability to comply with NFPA 1061 Public Safety Telecommunicator I & II standards.

Current certification in Standard First Aid and CPR Level C

Demonstrated ability to quickly and accurately enter and retrieve information from the computer with a typing speed of 35 wpm; able to extract data and prepare required reports. Attention to detail and clarity in written communication for reporting purposes.

Strong verbal communication, effective listening skills and ability to focus to calmly and effectively perform dispatch duties in an emergency environment with minimal supervision. Speak, read and write English fluently and communicate in a clear and concise manner. Superior customer service skills.

Work harmoniously with others in a close environment.

Ability to read maps, charts, engage in problem solving and provide verbal directions. Knowledge of radio equipment protocols and operation.

Good general knowledge of the municipalities of Oshawa, Scugog Township, Whitby, Uxbridge , Brock Township, Clarington, and area thoroughfares and cross streets, railways, schools, major structures, etc.

Please be advised that position location as noted is at the time of posting and is subject to change, as required due to operational needs.

We would like to thank all applicants however, please note that only those selected to attend an interview will be contacted and all other applicants will be kept on file. Applicants are advised that written, oral and practical testing may form part of the selection process.

City of Oshawa employees need to apply through the intranet (iConnect) in order to be considered as an internal candidate. All applicants are encouraged to provide a valid email address for communication purposes. Please ensure that you check your email regularly to receive any correspondence.

We are an Equal Opportunity Employer in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code (OHRC). The City of Oshawa promotes the principles of diversity, equity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. The City of Oshawa encourages applications from women, Indigenous Peoples and persons of all cultures, ethnic origins, religions, abilities, ages, sexual orientations, and gender identities and expressions.

The City of Oshawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If you require assistance with the application process please contact Human Resource Services by emailing [email protected] or by calling us at 1-905-436-5666. If contacted to proceed to the selection process, please advise us if you require any accommodation. The City of Oshawa will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities and/or needs related to the OHRC. Personal information provided is collected under the authority of The Municipal Freedom of Information and Protection of Privacy Act.