Be Bold and Do Meaningful Work
Responsibilities:
- Communication with prospective students through phone calls, emails or text messages regarding the University and program
- Follow the departmental and management guidelines for lead management and moving leads through the different statuses in the CRM system
- Advising students using a consultative process to ensure the student has all the information to make an informed decision about the University and program
- Support students through the admissions and registration process
- Use the database to track student progress and any communication with students
- Achieve daily metrics surrounding number of calls per day, speed to lead metrics, talk time per day, number of applications per day as set by their Manager
- Communicate industry trends, program nuances and factors, student feedback in internal cross functional meetings and to the marketing team
- Actively participate in internal or external team meetings.
- Audit the database regularly to make sure that the student statuses align with their situation and progress, ensure all leads are being followed up and are tracked accordingly
- Support in the forecasting of application and student enrollment forecasts for future terms
- Work with our marketing team to build internal cultivation plans to reengage students
- Should be able to work occasional evenings and weekends to support dialing strategies
Qualifications:
Experience:
Skills and Competencies
- Excellent written and oral communication skills
- Excellent attention to detail
- Proofreading skills
- A critical thinker
- Curious and confident to ask questions and learn quickly
- Ability to manage conflicting priorities and multiple tasks
- Team player
- Always demonstrate the Keypath values – Commitment, Collaboration, Innovation and Lifelong Learning
Benefits:
- Medical, dental and vision coverage
- Life insurance, disability and RRSP
- Generous paid leave policies
- Tuition reimbursement program
- Get a degree at one of our Partner Programs with free tuition!
Keypath acts as an extension of the university’s team, keeping its brand and academic rigor intact while accelerating the growth and quality of the university program portfolio and providing an exceptional student experience through industry-leading technology. Services provided include market research, program development, marketing, student recruitment, retention, and course development.
Aside from the great perks and investment in our people’s own learning and development, it’s our culture that makes Keypath Education unique. We truly put our people first – our employees and our students. Our mantra is, “Be Bold and Do Meaningful Work.” We seek out unique challenges. We move fast by choice. We push ourselves to be lifelong learners and demand the best from one another. It’s what defines Keypath – and we wouldn’t have it any other way.
To deliver on this mission, the first thing we did was hire the best and brightest leaders in online learning. We opened offices in Melbourne, London, Chicago, Toronto, and have virtual employees all over the world to support our university partners.
To help us with our recruitment effort, please indicate your email/cover letter where (vacanciesincanada.ca) you saw this job posting.