Program Assistant

Broadway Youth Resource Centre – Vancouver

Regular Full Time (35 hours/week) (Grid 7)

PCRS is a long-standing, award-winning not-for-profit that serves the most vulnerable people in the Province of B.C. We believe that helping the most marginalized individuals and families will raise the health and well-being of the communities we serve. Our vision is to see everyone thriving in strong, healthy communities, and our mission is to inspire healthy and inclusive communities through leadership and collaboration. We value advocacy, diversity and inclusion, empowerment, service excellence, stewardship, and well-being. In fact, we care about well-being so much that we were the recipient of the 2016 Surrey Board of Trade’s Surrey Child & Family Friendly Workplace Award. This means we have been recognized for placing high value on work-life balance, laughter and joy in the workplace, exercise and nutrition, and self-care. Also, our Employee Family Assistance Program has a full preventative health program including nutrition awareness, stress reduction, and tools to assist our staff with maintaining work-life balance. We take care of our people who take care of the people we serve.

Position Summary:
PCRS requires experienced program assistant who will work primarily to support staff, partners and participants at the Broadway Youth Resource Centre. Located in East Vancouver, this site is a multi-service; multi-agency program serving youth ages 12-24 from across the Lower Mainland. The successful applicant will have experience working within a diverse environment and a genuine interest in working at a youth specific site. They are responsible for creating a warm and inviting atmosphere for youth and service providers. The candidate will have excellent customer service skills and telephone manner and experience with a busy multi-line phone system. This role requires exceptional attention to detail, adaptability, strong time management skills, and an individual who is comfortable with frequent changes as well as awareness of the population of youth accessing the centre or openness to learning.

Primary Duties:
Provide reception to youth and service providers at the site.

Data entry and desktop publishing.

Assist youth to connect with the right service on site.

Reconcile petty cash.

Manage on site bookings.

Respond to general email inquiries and other duties as assigned.

Academic and Job Experience Required:
A minimum of three years administrative experience is required. Experience with youth or mental health services is an asset. As English skills for proof-reading are essential, a second language is an asset.

Advanced computer skills are essential; the successful applicant will be proficient in MSWord, Excel, Outlook and desktop publishing. Experience publishing newsletters through platforms such as Mail Chimp is an asset.

Basic Requirements:
Criminal records check including the vulnerable sector

IMMEDIATE SUPERVISOR:
Manager, Broadway Youth Resource Centre

Salary Range: $21.65 – $23.88 per hour, plus a comprehensive benefits package

Closing Date: Until filled

“PCRS fosters an environment that ensures a sense of belonging, dignity, and respect. We welcome applications from persons with diverse backgrounds and all abilities.”