Internal Exam and Program Assistant

Under the general supervision of the Executive Assistant, the Internal Exam and Program Assistant is responsible for providing exceptional client service to the general public, applicants, prospective and current students, as well as other stakeholders, including: provision of registration services; organizing internal Distance Education exams; providing clerical assistance to students, instructors and Continuing Studies administrators; completing room bookings; compiling student statistical information; and responding to general inquiries as required.

Education and Experience

Completion of Grade 12 plus graduation from a two year diploma program. Over 2 years and up to and including 4 years of related experience

Preferred Qualifications

Preference will be given to candidates that have completed education or training programs related to customer service, interpersonal skills, and/or dealing with difficult people. Experience in dealing with the public in an administrative environment within a continuing education or training department of an organization would be an asset. Training in purchasing and inventory control, ARGOS, Banner, material tracker and cashiering would be beneficial. Familiarity with CS registration systems and processes would also be an asset.

Skills and Abilities

• Excellent computer skills with proficiency using Microsoft Office (Word, Excel, PowerPoint, Access and Outlook), and similar complex databases, as well as the ability to generate and analyze reports and to resolve difficulties with computer input and retrieval
• Requires organizational and inventory management skills
• Superior attention to detail and accuracy
• Strong written and verbal communication skills
• Able to work effectively both independently and as part of a team with an aptitude for working in a collegial and collaborative environment
• Must be flexible and able to manage high work volume and conflicting priorities to meet deadlines
• Strong customer service skills with ability to deal tactfully and diplomatically with internal and external contacts

Core Competencies

• Collaboration & Collegiality
• Continuous Learning & Information Seeking
• Effective Interactive Communication
• Initiative
• Integrity & Accountability
• Student & Service Focus

Job Specific Competencies

• Attention to Detail
• Flexibility
• Planning, Organizing and Coordinating

Preferred Qualifications

Desired Start Date 06/01/2021

Position End Date (if temporary)

Schedule

28 hours/week – schedule TBD

some evenings and weekends during exam periods

Annual Salary/Hourly Rate $23.01 – $26.29

Appointment Type Support – Regular Part-time

Special Instructions to Applicants

Please note: Shortlisted internal candidates must notify the current Support Staff Bargaining Chairperson and Human Resources if they want a Union Observer during interviews and final selection of candidates.

Employee Group Support