Admissions Advisor
– (17349)
POSITION SUMMARY
The Admissions Advisor provides overlapping front line support services for a broad range of initiatives in the Office of the Registrar. The primary role of this position will be focused on providing expert advice and assistance regarding college Admissions related questions and processes for full and part-time students while providing general knowledge assistance in other areas as required. This position reports to the Manager, Admissions and will be assigned to work within a workgroup where day-to-day activities will be monitored by the workgroup lead for the area.
The Admissions Advisor must retain a wide range of knowledge on programs, courses, academic policies, Humber and Ministry of Colleges and Universities (MCU) policies and procedures and college services. The incumbent at times may deal with sensitive and highly confidential information and communicates directly with prospective students, applicants, guidance counsellors, parents, faculty, college administrators, and other authorized third-parties.
Specific types of assistance or information requests will include:
- Reviews OCAS applications to determine program eligibility
- Advises and communicates with prospective students and applicants on various Admission related issues and concerns including
- The OCAS process and Humber admissions requirements
- Admissions testing and audition requirements
- Advising students of alternative programs if their first choice is full or applicant is not qualified
- Requests and evaluates documents required for the application process
- Prepares and distributes admission packages for successful applicants
- Supports the Recruitment and Admissions process for the College
The position is focused on providing information and services through multiple service paths including: in person; in writing by e-mail or standard post; by telephone; or other electronic media. The incumbent is expected to work on various assignments associated with the Office of the Registrar that have guidelines and strict deadlines whereby the individual is required to coordinate multiple priorities and deadlines effectively.
QUALIFICATIONS
The successful candidate must possess a two year diploma or equivalent within the fields of Public Relations, Accounting, or Business as well as a minimum of two years of related experience. The candidate must demonstrate use of initiative in both planning of work and in taking a pro-active approach to addressing customer concerns. Practical experience in a complex service environment is required, along with excellent interpersonal, listening, and customer service skills. The candidate must demonstrate organizational skills and the ability to handle multiple tasks, frequent interruptions, fluctuating volumes, and ongoing deadlines. Additionally, excellent oral and written communication skills and the ability to explain complex policies and procedures effectively is required. Strong computer skills including knowledge of e-mail software and Microsoft Office Suite specifically in Excel is an asset. The candidate must have the ability to work well under pressure while demonstrating confidence and good judgement along with the ability to remain calm when dealing with difficult people or situations.
Successful Applicants:
- Must have access to a reliable internet connection.
- Must have a suitable and private work space to take calls from home/remotely.
- Comfortable with occasional on-site/on-campus work (e.g. printing offers of admission, receiving incoming mails/transcripts, etc.)
- Should be comfortable working from home/remotely, until such time where the transition to on-campus work resumes (pending direction from government officials).
Hours of Work: Monday to Friday, 8:30am-4:30pm.
- Upon return to on-campus operations, hours of work may change.
This posting is directed to Humber’s internal full-time employees. However, after the internal candidate process is completed, external applicants will be considered if necessary. Under the external candidate process, only applicants selected for an interview will be contacted. We thank all applicants for their interest in this position.
Humber College is committed to a workforce that reflects the diversity of our students and our city. We actively seek qualified individuals from equity seeking groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment. Humber College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our HR Generalists will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request
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Hours Per Week 35
Position Type FT Support
Payband E
Minimum Salary 25.63
Maximum Salary 29.71
Work Locations North Campus 205 Humber College Blvd. Etobicoke M9W 5L7
Job Family Student Affairs and Services
Deadline to Apply Wednesday May 5, 2021
Job Posting 4/27/21
Department Office of the Registrar
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