Evening Supervisor

This is a provisional classification. Formal classification procedures will be initiated by the Compensation & Job Evaluation Unit in approximately six months.

About Dalhousie University

Dalhousie University is Atlantic Canada’s leading research-intensive university and a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our 19,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.

Job Summary

Athletics and Recreation takes a holistic approach to enhancing the Dalhousie experience by creating and sharing ways to engage and connect students through physical activity and wellness, to contribute to student success. Reporting to the Associate Director, Athletic Services, the Evening Supervisor will share responsibility for the operation and delivery of exceptional front-line and retail services provided to Langille Athletic Centre (LAC) members, students, guests, and visitors.

Key Responsibilities

• Facilitate a positive customer relations strategy through professional delivery of membership sales, program registration and overall information dissemination for all inquiries. Address guest issues and concerns. Compile information packages. Update and monitor LAC social media sites.
• Complete data and fee collection, including handling cash, for all Athletics & Recreation programs and services. Assist in maintaining the inventory of sales and service items such as locks, sport equipment and varsity uniforms.
• Provide supervision and support for varsity events and recreational programming. Supervise and direct event staff. Ensure game officials are provided with necessary event supplies and service.
• Supervise and train casual student client experience staff. As required, assist with student payroll, scheduling, and hiring.
• Complete travel arrangements for the varsity athletic teams (e.g. accommodations, transportation) in coordination with coaches.

Note

The work schedule for this position will be Sunday-Thursday, and hours of work may fall between 1 pm-10 pm depending on operational requirements and in accordance with the collective agreement.

Qualifications

Business/Office Administration diploma plus approximately three years’ relevant experience (or equivalent combination of training and experience) is required. Must have previous experience in a customer service environment as well as prior supervisory experience. Assets include experience working within sport/recreational facilities and/or a university environment. Excellent communication and interpersonal skills are essential. Must have strong organizational and problem-solving skills with a proven ability to multi-task effectively in a busy environment. Demonstrated ability to work both independently and in a team environment is required. This position does require regular lifting and moving of facility equipment (e.g. nets, free weights) up to approximately 30lbs and providing set up assistance for games and events. Current Emergency First Aid certification or completion of certification within the first month of employment is required.

Job Competencies Additional Information

Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program.

Application Consideration

Bargaining unit employees for NSGEU local 77 are given first consideration and will be notified regarding the status of their application. All other applicants will be considered when there is no qualified internal candidate.

We thank all applicants for their interest, however, only candidates selected for an interview will be contacted.

Diversity Statement

Dalhousie University is committed to fostering a collegial culture grounded in diversity and inclusiveness. The university encourages applications from Indigenous persons, persons with a disability, racially visible persons, women, persons of a minority sexual orientation and/or gender identity, and all candidates who would contribute to the diversity of our community. For more information, please visit www.dal.ca/hiringfordiversity.