Director of Premium Services, Edmonton AB

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!

Job Summary

The Director of Premium Services is responsible for leading associates in executing a unique point of difference with regards to operations, human resources, and financials.

Now, if you were to come on board as our Director of Premium Services, we’d ask you to do the following for us:

Hold the team accountable to steps of service to deliver great guest service and ensure high quality standards are maintained at all times

Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Compass associates

Ensures execution of all menus, promotions and programs as outlined by the Director of Operations in accordance with Levy standards

Acts as a liaison with team, including partner’s operational team, Compass team and other areas as needed to ensure efficient operational performance

Ensures proper execution of preventive maintenance schedule as set forth by Director of Operations

Ensures that daily walkthroughs are being conducted in both Front Of House and Back Of House for every event

Thoroughly and accurately uses applicable Compass systems (Purchasing Systems, Point-of-sale, Timekeeping systems and more)

Ensures that all security, safety, and sanitation standards are achieved and practices proper product control and handling of all inventory and equipment

Achieves daily sales, assigned cost goals and budget goals

Provides operational planning to ensure adequate products and equipment are ordered for anticipated business levels

Follows and enforces responsible alcohol service policies

Forecasts and adequately schedules associates to meet operational needs and desired targets

Uses all performance management tools to provide guidance to team and to ensure lines of communication are open between management and associates

Interviews, hires, trains, and develops associates according to Compass guidelines

Think you have what it takes to be our Director of Premium Services? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

Able to communicate effectively with management team, guests, and associates by speaking and comprehending English

English reading, writing, math and computer skills required

Ability to evaluate food and beverage products

Must be able to work extended shifts of 10 hours or more as business dictates

Must be flexible with schedule and able to work different shifts

Must obtain ProServe Certification

Must be able to reach, lift, stoop, bend and perform extensive standing and walking (including stairs) throughout shift

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact [email protected] for further information.

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