Community Ministries Director – KCC FCC

This is a permanent full-time position.  Schedule may vary according to requirements of responsibilities – some weekend and evening work will be required.  Regular (mostly local) travel is required.

Normal location of work is at 75 Tillsley Drive, Kitchener, ON N2E 3T1

This position is considered a management position for the purposes of the Employment Standards Act of Ontario and as such is not covered by various ESA rules, including but not limited to those related to hours of work, daily and weekly rest periods and overtime compensation.  Salary is based on average minimum 40 hours per week. Hours worked are compensated through the annual salary amount.

Permanent full-time employment with The Salvation Army will provide you with a competitive compensation and benefits package that includes:  generous vacation, sick days, employer matching RRSP contributions, Medical, Dental and Vision Benefits, Christmas Grant, on-site training, Employee Family Assistance Program benefits [EFAP].

Watch/read inspiring stories from some of those who have been helped through The Salvation Army’s programs:

The Salvation Army Support

Fleeing from Persecution

Open House: Poverty isn’t always easy to see

Interested applicants must respond in writing with a cover letter and resume.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Program and Service Responsibilities:

• Provide oversight and leadership to PCRC and Community and Family Services programs, supported by the Corps Officers/Executive Director(s) and special events
• Ensure a spiritual dynamic, and focus, in all programming, including facilitated access for clients to Corps Officer(s) for pastoral services and other church-based programs.
• With the support and input of the Corps Officers/Executive Director(s) assist in the development of strategic planning for the ministry unit, securing necessary approvals from the Mission Board and DHQ/THQ, where appropriate, for new programs.
• Support the Mission Board and Corps Officers/Executive Director(s) to research, plan, develop, prepare and deliver creative and innovative community programming designed to address community needs and to strategically engage the Corps membership to volunteer/assist in its implementation.
• Work with the Corps Officers/Executive Director(s) and Mission Board to develop a committee, if necessary, that will assist with the planning, developing, and executing of strategic initiatives for Corps and Community Ministries in the Kitchener-Waterloo areas.
• Operate within effective change-management, organizational development, and staff engagement principles to promote service excellence and develop strong teams.
• In extreme circumstances (i.e., holidays) may provide direct client care and/or intake services.
• May be required to assist with the EDS ministry after normal working hours (i.e., fire)

Human Resources:

• Responsible for the direct and indirect supervision of the non-supervisory staff and PCRC manager; provide direction regarding tasks or consult in assignments.
• Oversee and/or directly manage, in consultation with the Corps Officers/Executive Director(s), effective human relations practices in consultation with the Regional Director of Human Relations or designate.
• In consultation with the Corps Officers/Executive Director(s) provide input into all human resource decisions
• Work with the managers/staff to develop/implement strategies to promote staff engagement and retention.
• Submit and act on incident reports, deal with staff and client complaints, advising/consulting Corps Officers/Executive Director(s) and Divisional Human Relations as needed.
• Grow, develop, and coach manager(s)/staff.
• Ensure all staff are trained and follow best practices, policies, procedures, and protocols.
• In consultation with the Corps Officers/Executive Director(s) implement and support on-going succession plan for the Ministry Unit

Financial and Administration:

• Establish, maintain, and adhere to the ministry unit budget in compliance with operating and administrative guidelines; authorize and monitor all financial
• Maintain and promote positive working relationships/partnerships and communications with funders and community stakeholders
• Negotiate contract renewals with funding bodies; identify and pursue opportunities to enhance program delivery by seeking new government funding sources with Divisional approval.
• Analyze statistical and financial reports for strategic planning and funding negotiations
• Provide direction, advice, and guidance to manager(s)/staff on program matters

Policies, Procedures and Best Practices:

• Develop, establish, and implement MU policies and procedures to achieve compliance
• Ensure that all policies, procedures, and protocols are up to date and meet compliance requirements, reviewing all on a regular basis (minimum yearly).
• Assist the Corps Officers/Executive Director(s) to ensure that the Ministry Unit and departments are prepared for accreditation and any/all audits including risk assessment etc.

Health and Safety:

• Understand and work in compliance with the Ontario Health and Safety Act (OHSA) and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Ensure measures and procedures prescribed (OHSA) are enacted for protection of worker and workplace
• Identify and implement effective practices for risk management for safety.
• Ensure that equipment, materials, and protective devises as prescribed (OHSA) are provided and maintained in good condition.
• Ensure that proper procedures are followed in the event of a workplace injury or illness and that incident investigations are conducted as applicable.

Education, Qualifications and Certifications:

• Relevant University Degree, preferably in a Social Science. Master’s degree would be an asset.
• First Aid/CPR Certification and Non-violent Crisis Intervention and Prevention Certification preferred or willingness to obtain.

Experience and Skilled Knowledge Requirements

• Minimum of five (5) years of prior related experience working with marginalized clientele in a social service setting, including experience managing at a senior supervisory level, Human Resources, budgetary and property management.
• Alternate combination of education and experience may be considered

Skills and Capabilities:

• Demonstrated understanding of, and commitment to, the Mission and Values of The Salvation Army in Canada and their implications for position responsibilities in all aspects of work, including the way in which responsibilities are fulfilled.
• Committed to service excellence with sound knowledge of financial management, human resource management, and leadership principles as they relate to non-profit organizations; able to lead, coach, inspire, and motivate teams to reach their full potential, thus enhancing organizational effectiveness.
• Able to establish and maintain positive working relationships with others, both internally and externally, with effective negotiation skills and a non-judgmental approach, as well as the ability to work in a consultative, diplomatic, and tactful manner.
• Strategic thinker: able to see ‘the big picture’, develop effective plans/strategies and evaluate their effectiveness to improve operations and programs and source new ministry opportunities.
• Effective analytical, problem solving and evaluation skills with an ability to investigate and initiate corrective action to successfully resolve problems, issues and conflict.
• Competency in making and implementing effective decisions with strong organizational, interpersonal, time management and communication skills, both oral and written.
• Demonstrate a high level of integrity, good judgment, and maintain appropriate professional boundaries and confidenti
• Demonstrated understanding of, and compliance with, all relevant federal and provincial legislation, e.g., the Employment Standards Act, Human Rights Act, Occupational Health and Safety, WHIMIS, Ministry of Labour, etc.
• Demonstrated skills/knowledge of Funding/Grant submissions/programs.
• Knowledge of current community challenges and opportunities relating to the mission of the organization.
• Must have solid skills and experience using Microsoft Office software.
• Valid Ontario Class G driver’s license, own vehicle and insurance, provide a driver’s abstract
• Provide an original copy of a Background Check with vulnerable sector screening and Enhanced Security Clearance
• Screening through The Salvation Army Abuse Registry

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