Competition posting date: 2021-05-05
Competition closing date: 2021-05-18
Finance Services Department, Revenue Service, Customer Accounts, Water Billing & Systems, Collections & Cash Handling, Tax Billing & Assessment Branches
1 or more Full-time Temporary Positions (up to 1 year) – 35 hours/week
Affiliation: CUPE 503 Inside/Outside
Salary: $58,787.82 to $68,781.44 annually (2019 rates of pay)
- You will initially be paid 95% of your starting rate of pay, in accordance with the collective agreement
Location: 100 Constellation Drive
**This list will be used to staff current and ongoing requirements until December 31, 2021.
Category: Current Opportunities
Employment Group: Accounting/Finance
Job Summary
The Finance Specialist 1 has varying responsibilities related to the operations for assigned organizational area (Customer Accounts, Assessment, Billing or Collections) within the Revenue Branch, including responding to customer inquiries, maintaining customer accounts, collecting arrears, performing billing and assessment functions and providing customer service in taxation, water, and accounts receivable. The incumbent is responsible for providing superior customer service in handling tax water account and accounts receivable issues to ensure a high customer satisfaction level and positive image of the city are maintained.
Education & Experience
Completion of grade 12 and completion of two (2) years post secondary education in a Community College Program in Business Administration.
A minimum of three (3) years of customer inquiry/problem solving experience dealing with customers on the telephone and/or in person, including at least one (1) year of finance experience.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Language, Certificates & Licenses
The successful candidate will be required to complete a Criminal Record Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction. Police record checks completed by a third-party company will not be accepted.
Day 1 Ready – immediate requirement for language proficiency:
French oral, reading, writing required.
English oral, reading, writing required.
Candidates must meet language requirement for position upon hire.
Knowledge
Requires a basic understanding of the municipal structure and billing and collections processes
Microsoft Office suite (intermediate knowledge and skill)
Knowledge of specialized software applications used by the city for payment processing and analysis, including, such as but not limited to VTAX, AQUACIS, SAP, CLASS, ICON, AUTOPROC, A basic understanding of the concept of computer networking is required and an appreciation for data integrity and network security
Knowledge of applicable health and safety legislation, including the rights and duties of workers.
Competencies & Skills
Strong customer service skills
Ability to communicate effectively and tactfully as required
Ability to prioritize and multi-task
Letter and memo writing using corporate standards
Ability to complete complex calculations and analysis
Ability to read, interprets, understand and explain legislation, provincial statutes, municipal by-laws and policies
Strong data-entry, retrieval and keyboarding skills including use of standard office equipment, including operating an IBM compatible computer in Microsoft Windows
Strong organizational skills
Ability to make sound decisions and exercise discretion in decision-making
Basic technical troubleshooting capabilities
Apply Now
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