Competition posting date: 2021-05-06
Competition closing date: 2021-05-19
Emergency & Protective Services Department, Ottawa Paramedic Service, Communications Branch
1 or more Full-time Temporary Positions (up to 1 year) – 40 hours/week (rotating shifts)
Affiliation: CUPE 503 Inside/Outside
Salary: $59,292.48 to $69,374.24 annually (2019 rates of pay)
You will initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
Location: 2475 Don Reid Drive
- This list will be used to staff current and ongoing requirements until December 31, 2021
Category: Current Opportunities
Employment Group: Emergency Services
Job Summary
The Communications Officer Call Taker Trainee is an integral part of a team responsible for providing emergency medical call taking services for the Eastern Ontario Catchment Area in accordance with Provincial legislation and City of Ottawa policies. The Communications Officer Call Taker Trainee provides quality and accessible services in response to the needs of the client/patient. Service is provided in the most efficient and effective manner possible.
Under direct supervision, the Communications Officer Call Taker Trainee receives and assesses calls for medical assistance, provides medical pre-arrival instructions to callers, activates other related public safety agencies and documents additional pertinent information. Calls received include but are not limited to emergency/distress calls, requests for medical service, general information, general inquiry and complaint calls. The Communications Officer Call Taker may also be responsible to monitor radio talk groups.
Education & Experience
Grade 12 combined with a minimum of one year Post-secondary Education in Public Safety, Communications, or health care.
A minimum of four years in a customer service field (face-to-face or telephone).
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Language, Certificates & Licenses
Valid Standard First Aid Certificate
Valid Cardio Pulmonary Resuscitation Certificate Level C
Valid Criminal Reference Check, completed to the satisfaction of the employer
The successful candidate will be required to complete a Criminal Record Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction. Police record checks completed by a third-party company will not be accepted.
Day 1 Ready – immediate requirement for language proficiency:
French oral required
English oral, reading, writing required
Candidates must meet language requirement for position upon hire.
Knowledge
Superior understanding of the concepts and procedures of medical oriented dispatch and pre-arrival instruction to callers in emergency situations.
Working knowledge of paramedic service operations (e.g. safety aspects to provide pre-arrival instructions to callers, of response time to effectively schedule ambulance rendezvous, of specialized equipment such as incubators).
Thorough knowledge of medical and technical terminology and all aspects of ambulance operations.
Working knowledge of appropriate sections of the Ambulance Act, Mental Health Act, Coroners Act, W.S.I.B
Superior knowledge of streets, roadways, communities and transportation systems.
Ability to interpret various plans and maps.
Working knowledge in policies and procedures of paramedic services
Working knowledge of current methods, techniques, and theories used in pre-hospital care at the Basic and Advanced Life Support levels and ability to apply them competently.
Working knowledge in utilizing corporate software, including but not limited to radio, telephone and computer systems i.e. CAD, Pantel, MS Outlook, Word, Internet and any technological upgrades.
Competencies & Skills
English Language Requirement: advanced “Level 2” in oral expression, oral comprehension, reading comprehension, and written expression
French Language Requirement: advanced “Level 2” in oral expression, and oral comprehension Deal with constant emergency, high stress situations;
Communicate effectively and tactfully both orally and in writing;
Make sound, independent decisions and exercise discretion in decision making, during emergency, distress, difficult or stressful situations and, be accountable for such decisions;
Perform multi-tasks simultaneously;
Read, interpret, understand and explain policies and procedures including Ottawa Paramedic Service protocols;
Strong data entry, retrieval and keyboard skills;
Organization skills;
Competently use and operate basic office and telecommunications equipment including fax machines photocopiers, computer, printer and email;
Establish and maintain effective working relationships with staff and members of allied emergency services;
Deal competently with management and elected officials, as well as other external and internal Management and/or staff members;
Accurate keyboarding/typing skills of a minimum of 40 wpm/90% accuracy.
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