Project Support Officer – SAO – PNRK (May 2021 – March 2022)

Under the direction of the Manager of Workforce Partnerships, the temporary Project Support Officer is responsible for supporting project coordination and assisting with implementation for all strategic, research and business development initiatives, projects and ideas. The incumbent will assist in project coordination including communication, logistics, record-keeping, community and industry outreach, marketing, and information sharing.

The incumbent works closely with the Managers within the Workforce Partnerships portfolio by supporting the development of content for executive briefs, funding application, proposals and presentations. This position supports the execution of communications & engagement initiatives within the project, as well as supports the project intake process; manages the inquiries and initial follow up; completes and reports milestone tracking and project support as required.

RESPONSIBILITIES:
Duties may include, but are not limited to:
Tracks and manages the project enrolment registrations and data for job seeker registration and project reporting purposes:

Coordinates job seeker registrations for project related activity.

Inputs job seeker data into appropriate record management systems using standardized software.

Maintains tracking system that ensures confidentiality for job seekers participating in learning activities.

Tracks and reports on project enrolment activity for Manager review.

Attends steering committee, subcommittees, and community information sessions as required for quantitative and qualitative reporting.

Communicates and ensures that College and departmental policies and procedures are followed when complex requests are made by job seekers, faculty, and community partners, employers and funders

Initiates correspondence to internal departments (The Square, Business Solutions, Registrar’s Office, Payroll, CCPEL Financial Analyst, satellite campuses, student records, scheduling, Physical Plant) related to incorrect student or course information, grade changes, student withdrawals, classroom locations.

Arranges class schedules based on community, partner, faculty and Manager consultation.

Ensures all faculty have access to CRN’s, external stakeholder contact information and job seeker information.

Assists with orientation of faculty assigned to project-related course delivery.

Liaises with faculty, job seeker and community partners on issues that arise due to course/class cancellation.

Oversees withdrawals of unsuccessful job seekers from course activity.

Communicates with community partners, school boards representatives, and internal college program areas regarding course start and end dates, times and location for project activity.

Solves problems arising from registration issues relating to information gaps, MyCanvas access, grading and contract/payroll.

Creates grade reports for students in CP&L programs.

First point of contact for classroom and programming inquiries.

Contributes knowledge and skills to the effective and successful administration of specially funded projects:

Supports efforts of the Manager and Financial Analysts in all phases of specially funded project co-ordination, including development, delivery and close-out.

Consults with Manager regarding proposed changes to project programming. Liaises, when required, with staff and faculty in other departments for the purpose of strengthening internal linkages.

Adapts, maintains records and recommends procedures for audit purposes related to project activity.

Takes on special projects as assigned by the Manager.

Supports and coordinates community outreach and recruitment activities:

Collaborates with Manager in developing and implementing outreach and engagement plan for prospective job seekers and other stakeholders.

Liaises with CP&L team members and marketing department to develop outreach and communication materials specifically related to specially funded programs.

Collaborates on the creation, printing and distribution of all applications and registration forms for project activity.

Collaborates with the team on the creation, planning and facilitation of off-campus promotional events.

Support maintenance of social media and website presence, including creating and posting regular social media content.

Receives incoming inquiries from the community and triage as appropriate.

Performs other duties as assigned

QUALIFICATIONS:
The successful applicant will have:
A three (3) year College diploma or University degree in Business/Office Administration, Communication, Public Relations, Community Development, or related field; or equivalent combination of education and experience.

A minimum of three (3) years of advanced working knowledge of Microsoft Office products (Word, Excel, and PowerPoint), Internet, email, social media; ideally aspects of EOIS-CaMS. Knowledge of College financial processes and experience in an Academic / Administrative area are required.

Demonstrated commitment and understanding of human rights, equity, diversity and inclusion with the ability to communicate and work effectively inter-culturally with diverse groups of students, employees and the community.

In addition, the successful applicant must also be able to demonstrate that they are:

Exceptional customer service experience is a must. Position requires highly developed communications and promotional skills to support and facilitate outreach and marketing activities, discuss and resolve problems, and prepare documents and reports.

Ability to support and work with vulnerable populations, especially youth and their parents, is required. Knowledge of anti-oppressive practice or comparable concepts is an asset.

Flexibility in working hours and may be required to accommodate peaks and changing needs in community-based program communication.

Project management skills that include organizing, multi-tasking, prioritizing and meeting deadlines.

Mohawk College is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. If you are contacted regarding an employment opportunity, please advise Human Resources if you require accommodation.

Mohawk College is strongly committed to diversity within its community and especially welcomes applications from racialized persons/persons of colour, women, Indigenous/Aboriginal People of North America, persons with disabilities, LGBTQ persons, and others who may contribute to the further diversification of ideas.