Temporary Full Time Caseworker (1 year)

Broadview Village has 40+ years of providing outstanding support to adults with developmental disabilities and mental health challenges and we are currently hiring a Full-Time Temporary Caseworker. This position reports to the Program Supervisor and is currently assigned to work in the East York, North York, and Islington areas, and required to travel and work within the community. This position works 35 hours per week, flexible to meet program needs. Location and hours are flexible to meet individual client needs.

This is a one year full-time temporary contract, which may be extended or shortened based on programming and staffing levels. Location and hours of work may change based on organizational needs.

The position of caseworker is intended to support clients who have left the shelter and require support in order to stabilize into housing and integrate into the community. The focus is on outcomes and case management practices are supported by adopting evidence-based interventions in our services.

The caseworker supports clients by developing a plan of care that identifies resources and an individualized community network to promote sustainable housing. Caseworkers brokerage referrals to food, clothing, legal services, mental health, financial supports, etc. and support clients to access mental health and addiction treatment, or other relevant treatment intended to support community integration, and improving quality of life.

In-house Support

• Establishes and maintains a working relationship with each assigned client (up to 20 clients), including all clients when on back up and/or on-call.
• Develops an Independent Program Plan (Plan of Care) for and by each client
• Assists in the identification and resolution of individual (and community) issues
• Works with clients (and their housing provider) to achieve a safe and healthy living environment
• Encourages client participation in community activities and organizations

Housing

• Advocates with landlords
• Assists client to acquire household furnishings when moving into the community and secures Start-up Funds as available or required
• Provides landlord mediation (issues and eviction prevention) and Crisis Intervention
• Educates client on health and safety procedures and prevention for fire safety and pest control
• Liaises with the maintenance coordinators to ensure repair needs and deficiencies are resolved on behalf of the client

Advocacy and Referrals:

• Uses client-centeredness approach, advocates on behalf of clients in association with their community support network – health (medical and mental including addiction issues), housing needs, financial and legal supports, food and clothing, employment, recreation and spiritual counselling
• Ensures relationship building – family, friends and community support
• Liaises with the Client’s circle of care to discuss and ensure client’s progress and outcomes
• Presents case reports and progress of clients at regularly scheduled team meetings
• Counsels clients concerning their compliance with program requirement

Assessment and Plan of Care (Service)

• Uses best practice tools and client-centeredness approach such as OCAN to assess and develop a plan of care and goals that are measurable for and by the client
• In consultation with the client, on a regular basis, revises and/or adjusts the Plan of Care accordingly
• Completes intake, risks assessments and termination summaries (discharges) as required (prepares and submit monthly, quarterly and annual statistical reports to the ministry and The Salvation Army as required)

Work with Clients

• Meets and establishes a relationship with each new assigned client; provides an orientation to the organization & its services and reviews Orientation check list
• Provides assigned clients with practical assistance and basic life skills counseling
• Ensures that the privacy and confidentiality of clients is maintained within established standards, policy and procedure
• Ensures that conflict resolution practices are utilized and that efforts are made to resolve individual grievances
• Assists clients in meeting their financial obligations in regards to rent, bill payments (budgeting purposes) by: defining individual responsibilities; resolving any financial disputes and any other financial responsibilities
• Liaises with other service professionals and institutions for the purpose of information, referral, and systemic and individual advocacy
• Provides escorts to housing sites (and when necessary to legal aid, immigration, health appointments, etc.)
• Assists clients familiarize themselves with resources and or services available in their community i.e. to assist the individual locate grocery stores, foodbanks, banks, etc. in the new area, introduce client to agencies and community supports within the new neighbourhood
• Provides guidance and assistance (and/or encourages/engages) to clients in identifying social-recreational, educational and/or community events which they may want to be a member in their specific area of residence

General

• Be knowledgeable and up-to-date concerning trends, issues and information relevant to people in the target populations
• Be knowledgeable about and act within relevant legislations and standards
• Engages in the development of inter-personal relationships that promotes dignity and respect
• Participates in other program service deliverables (Meals that Heal, organizational initiatives, etc.)

Education/Certifications:

• Bachelor of Social Work or work and education deemed equivalent
• Valid Standard First Aid Certificate with CPR, Level C
• Ability to achieve Nonviolent Crisis Intervention certificate upon hire

Experience:

• 3 years experience in Case management and Community Service work
• 3 years Counselling experience in mental health, addictions and developmental disabilities

Required Skills/Knowledge:

• Demonstrates effective coordination and time management skills , including ability to prioritize tasks
• Demonstrates self-motivation, independent work, and flexibility with working hours, time and resources
• Maintains confidentiality and discretion regarding all work related matters
• Able to adapt to change and also assist others in managing change, is resourceful
• Able to handle responsibility and stress
• Able to deal with people effectively

• Valid driver’s license an asset

Successful candidate will be required to provide upon hiring:

• A clear vulnerable sector screening completed no less than 2 months prior to date of hire
• A clean drivers abstract
• Participate in our online Armatus Abuse Training and Health and Safety training required upon hiring, as well as updated annually

HOURS: 35 hours per week, flexible to meet program needs

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.