Senior Site Reliability Engineer

Overview

Build the Future

Are you looking for a career that makes a positive difference in your life and in the lives of learners and educators across the globe? McGraw Hill believes in inspiring educators and unlocking the potential in every student.

As a Senior Site Reliability Engineer, you will build and support highly available, fast, and cost-efficient systems in support of our mission to reimagine learning for students and teachers worldwide. The systems you help support will be used across K-12, Higher Ed and Professional segments. Millions of students rely on these apps and services each day to achieve their educational goals.

What will you do? 

• Participate in initiatives involving system design and provisioning, reliability, observability and monitoring, self-service tool development, cost optimization, incident response, chaos engineering and build and release
• Hands-on design, analysis, development and troubleshooting of large-scale distributed systems
• Build, develop, and manage DevSecOps tools and automation to eliminate repetitive tasks, minimize downtime, achieve human free operations, and provide self-service solutions to product development teams
• Work to improve the observability and monitoring of the systems we support.
• Proactively monitor capacity, performance, and cost metrics to ensure quality and identify opportunities for cost savings and/or improvement
• Share an on-call rotation with your team where you will respond to incidents, lead triage efforts, and conduct blameless postmortems
• Partner with engineering, security, and product teams to keep our services reliable, available, fast, and cost efficient
• Be a champion of the customer’s voice and ensure our solutions are built with customer empathy at the forefront
• Promote SRE best practices within your team to ensure quality, stability, performance, resiliency, and maintainability of your solutions
• Explore new technologies and solutions to push our capabilities forward

What can you bring to the role?

• 5+ years’ combined experience as a Software Engineer, Site Reliability Engineer or DevOps Engineer
• Proven technical abilities in the areas of reliability, monitoring, self-service tool development, incident response, and build and release
• Experience in one of these languages: Python, Go or Java. Prior software development experience preferred
• Strong experience with Linux environments
• Demonstrated expertise designing, building, and triaging highly scaled production infrastructure in AWS
• Experience with infrastructure automation technologies like Terraform
• Experience in container/container-fleet-orchestration technologies like AWS ECS or EKS
• Experience participating in a team’s 24×7 incident response efforts
• Experience building ci/cd pipelines that are fast, informative, drive quality and achieve zero downtime releases
• Ability to work across functional and domain boundaries to improve system reliability and deliver solutions on time and with quality
• Common technologies in our ecosystem include:
• Java, Go, Node, PHP
• Linux, Windows
• Apache Web, Nginx, IIS, Apache Tomcat, Jetty
• Docker, AWS ECS and AWS EKS
• ELB, CloudFront, S3, EC2s, RDS, IAM, SQS, SES, SNS, Lambda, API Gateway, Kinesis, Lambda, ElasticCache, ElasticSearch, SSM, Control Tower, and much more
• MySQL, Oracle, PostgreSQL, SQL Server
• Artifactory, GitHub Enterprise, GitHub Actions, CircleCI, Jenkins, SonarQube, Jfrog X-Ray, Control Tower
• Terraform (preferred), CloudFormation
• Packer, Puppet, Ansible
• New Relic, CloudWatch, Datadog, PagerDuty

Bonus Points / Preferred:

• Approach the job with an automation and software engineering mindset
• Have a passion for uptime, observability, and full stack monitoring
• Enjoy designing, deploying and managing automation tools
• Be comfortable collaborating with Networking, Security and other DevOps teams
• Ability to create and manage abstract IaC for effective reuse across the company.

Why work for us?

At McGraw Hill, you will be empowered to make a real impact on a global scale. Every day your individual efforts contribute to the lives of millions. As an education innovation company, we’re proud to play a part by inspiring learners around the world. If you bring your curiosity, we’ll help you grow in a collaborative environment where everyone shares a passion for success.

Are you ready for a new challenge? Apply for a career at McGraw Hill and together, we’ll impact the world.

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