Front Desk Clerk

About Dalhousie University

Dalhousie University is Atlantic Canada’s leading research-intensive university and a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our 19,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.

Job Summary

Dalhousie Student Health & Wellness services are easily accessible and geared toward the unique physical and mental health needs and concerns of students. Reporting to the Director of Operations and as part of the administrative team, the Front Desk Clerk will provide necessary clerical support for the efficient and smooth running of the Health & Wellness Centre. The Student Health & Wellness Centre averages approximately 300 calls and 250 clients per day during peak periods.

Key Responsibilities

• Provide reception duties at the front counter of the Student Health & Wellness Centre.
• Use electronic health records (EHR) system to obtain client demographics, and insurance information as appropriate; prepare and update client charts and associated records; book appointments, and check in clients.
• Answer telephone inquiries from clients; screen calls to determine the nature and urgency of inquiry; refer calls and book appointments as appropriate; instruct clients as needed regarding administrative and/or logistical procedures.
• Provide support in nursing office including collection and labeling of specimens in preparation for delivery to the lab, collection and recording of patient information in EHR, relaying a variety of messages from physicians to patients, etc.
• Stock medical instruments and supplies in exam rooms and nursing stations. Collect used instruments and clean/sterilize and package for new use.

Note

This position currently has a 35-hour weekly schedule from Tuesday-Saturday, and works in bi-weekly rotation with a second C5 Front Desk Clerk position to cover closing duties for the Centre (Tue-Thu 7 pm, Fri 6 pm, Sat 5:30 pm during Fall/Winter; and Tue-Sat 5 pm in Spring/Summer). Scheduling is subject to change with appropriate notice based on operational requirements and in accordance with the collective agreement. Position requires moderate physical lifting of up to 25 lbs.

Qualifications

Medical Office Administration program with approximately one to three years’ medical office experience (or equivalent combination of training and experience) is required. Excellent working knowledge of medical terminology is essential. Demonstrated ability to work in a busy, fast-paced environment with a wide variety of clients and to handle confidential information in accordance with PHIA, PIPEDA, and FOIPOP. Attention to detail is essential along with good organizational, time management and prioritization skills. Demonstrated excellence in customer service, teamwork and intercultural competence as well as strong communication (verbal and written) skills. Basic computer skills (word processing, email, spreadsheets, and internet) are required. Proficiency in electronic health records as well as past working experience with youth and/or university students are highly preferred.

Job Competencies Additional Information

Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program.

Application Consideration

Bargaining unit employees (NSGEU local 77) are given priority consideration and will be notified on the status of their application following assessment. All other applications will be considered when there is no qualified candidate from the bargaining unit.

We sincerely appreciate all applications and note that only candidates selected for an interview will be contacted directly by the hiring department or Human Resources.

Diversity Statement

Dalhousie University is committed to fostering a collegial culture grounded in diversity and inclusiveness. The university encourages applications from Indigenous persons, persons with a disability, racially visible persons, women, persons of a minority sexual orientation and/or gender identity, and all candidates who would contribute to the diversity of our community. For more information, please visit www.dal.ca/hiringfordiversity.