Specialist, Health Literacy & Patient Education

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care. 

What Ontario Health offers:

Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:

• Fully paid medical, dental and vision coverage from your first day
• Health care spending account
• Premium defined benefit pension plan
• 3 personal days and 2 float days annually
• Individual contributors start at 3 weeks’ vacation with 4 weeks at 2 yrs. 
• Career development opportunities
• A collaborative values-based team culture
• A wellness programs 
• A hybrid working model
• Participation in Communities of Inclusion 

Want to make a difference in your career? Consider this opportunity.

The Patient Education Program at Ontario Health is seeking a Specialist, Health Literacy & Patient Education. This is an exciting opportunity to apply your healthcare system knowledge alongside health literacy best practices and plain language skills to support the Patient Education Program in the design, development, and implementation of initiatives.

Here is what you will be doing: 

• Collaborate with various internal Programs to support high quality patient education resources, including but not limited to:
• Planning projects and requirements from a plain language and health literacy best practice perspective
• Writing content for patient resources
• Editing program content to ensure it meets plain language and health literacy standards
• Updating resources as required to ensure clinical relevance and timely information is available
• Collaborating with clinical stakeholders to ensure accurate and relevant information is available for patients
• Conduct literature reviews and environmental scans to support the planning and evaluation of new and existing projects
• Provide support and coordination of activities related to the Patient Education Program, including regular committee meetings
• Apply an equity lens to the development of Patient Education Program work and engagements
• Maintain contact lists, orientation material and support agenda development and material preparation for committees, working groups, etc
• Collaborating and maintaining relationships with various stakeholders (subject matter experts, health care providers, administrators, professional bodies, project teams) within Ontario Health and the Regional Cancer Programs
• Managing multiple projects concurrently within competing timelines
• Developing and presenting materials using excellent written, verbal, and graphical communications skills
• Coordinating project documentation, communications, project schedules and timelines under the direction of the Manager
• Providing support and coordinate meetings for internal and external groups, including organizing meeting logistics (currently via teleconference), preparing meeting materials, tracking action items, and ensuring appropriate follow up
• Performing cross-functional tasks and/or other duties within the Patient Education program, as required
• A willingness to learn and implement plain language best practices and be open to receiving feedback

Here is what you will need to be successful:

Education and Experience 

• Master’s degree preferred or Undergraduate degree in an appropriate discipline (clinical epidemiology, health services research, Public Health, Information Sciences, Sciences) or equivalent combination of education and experience
• Minimum three years of overall working experience, with a minimum of two years recent experience working within the healthcare sector
• Experience writing or developing resources for patients and/or care partners
• Knowledge and experience with best practices in health literacy is preferred
• Experience leading/enabling small to medium-scale strategic projects preferably related to the field of patient education is preferred
• Demonstrated successful project management and change management experience
• Experience partnering with internal and external stakeholders to advance quality
• Demonstrated ability to work, both as a member of a team and independently, using sound judgment
• Experience organizing and coordinating small and large meetings for various stakeholders
• Proven ability to develop relationships with key stakeholders to establish trust, credibility, and respect

Employment Type: Temporary Full Time (12 month contract)

Salary Band: 4

Location: Ontario (currently hybrid; subject to change) 

All applicants must be a resident of Ontario to be considered for roles at Ontario Health

Internal Application Deadline Date: September 3, 2024

External Application Deadline Date: September 20, 2024

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; Black and racialized; members of 2SLGBTQIA+ communities; trans and nonbinary; and disabled. 

We encourage applicants with accessibility needs to notify us if they have any accommodation needs in the application and/or interview process.

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