Campus Operations Specialist

About the Opportunity

Job Description Summary

The Campus Operations Specialist (COS) serves as the first line of contact for guests, students, and staff at the Regional Campus and supports the campus by coordinating events and supporting operations.

The COS will have a broad knowledge base of the campus operations, and programs available through the campus and will serve as the face of the campus, greeting enrolled and prospective students as well as corporate partners, alumni, and visitors of the campus and administrative offices.

The COS will assist in daily on-ground functions related to office administration, customer service, and event planning. As an essential support on the campus, the COS works closely with campus leadership and staff responding to requests from a variety of stakeholders and follows up with them to ensure satisfaction all while approaching each encounter in an attentive, courteous, and service-oriented manner. 

MINIMUM QUALIFICATIONS

Ability to work in a highly flexible and innovative environment with an expanding role and shifting responsibilities. Strong interpersonal and written communication skills (including very strong writing and proofreading skills) are required. A high degree of diplomacy, customer service, and organizational skills are required. Demonstrated ability to handle multiple tasks simultaneously, respond to last-minute requests, solve problems, act with discretion, adapt to change, and maintain a professional demeanor at all times. Willingness to be proactive, take initiative and ownership, and build win-win situations. Sound judgment and the ability to deal effectively with highly visible and confidential matters are essential. Must enjoy meeting with people and handling the needs of a wide array of students, staff, faculty, and visitors. Must be able to handle sensitive material, set priorities, and work independently or as part of a team. High degree of proficiency with MS Suite Office, Outlook, InDesign, PowerPoint, website, and database management. Experience with Tripleseat (or other event management software) Canva, Qualtrics, and Workday would be considered an asset. Knowledge and skills required for this position are typically obtained through a bachelor’s degree with at least two plus years of progressively responsible administrative or event support experience in a fast-paced and service-oriented environment or a relative combination of education and experience.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

1) Events

• Serve as a campus event assistant, serving the needs of internal and external constituents. Coordinate use of all rooms, elevator access, catering, janitorial services, security, HVAC, and other services and liaise with technology support as needed. Remain accessible throughout the event for emergencies, questions, concerns, information, and assistance that pertains to the event/program. Serve as host and coordinate team resources to support events as needed. Assemble committees to coordinate logistics for signature campus events.
• Sets up rooms by moving furniture for events and meetings and interacts with catering or other vendors. Maintain the professional appearance of the campus.
• Assist with various campus events working closely with key staff across the university. Ensure all updates are tracked and communicated to all parties involved. 
• Maintain effective liaison and good rapport with the University community at all levels.

2) General Support to Campus Operations

• Serve as a primary point of contact, internally and externally, for all activities related to campus, triaging and redirecting inquiries as appropriate to the campus leadership team. 
• Provides support to campus wellness and safety initiatives, including but not limited to health and safety planning, continuity planning, and emergency responses.
• Serve as a collaborative partner to other campus functions (e.g., Operations, Academic & Student Affairs, Marketing & Recruiting), coordinating communications among separate campus functions as needed to ensure smooth and efficient operations and elevating pertinent information to campus leadership as required.
• Act as a liaison and provide hospitality to incoming visitors which could include students and staff from other locations, business partners, and prospective students.
• Provide support to operational processes related to staff onboarding, procurement, inventory management, campus operations, and facilities.
• Complete administrative duties, including but not limited to assisting faculty with printing handouts, organizing marketing materials, and maintaining campus inventory.
• Manage special projects in support of the operations or other strategic initiatives.
• Assisting with campus operations, room scheduling for classes and events, services, and technology. 
• Manage event-related deliveries and property access.

3) Classroom & Technology Support

• Provide customer service and answer general questions of students and faculty, which may include troubleshooting technical issues and assisting with classroom technology.

Our campus is open Monday through Saturday, including weekday evening hours. The successful candidate will require a flexible schedule to ensure event coverage.

The expected hiring range is $55,400 to $83,100 based on the position’s responsibilities, scope and location.

Position Type

General Administration

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer. 

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information. 

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. 

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University’s commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.

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