Community & Family Services Manager

This position provides holistic leadership in Community and Family Services and the Pathway of Hope framework including a broad range of ever-changing, multi-function, team focused, community-based programs in accordance with Salvation Army mission, values and standards.

DAYS and HOURS of work: This is a salaried position of 37.5 hrs/week, typically  Monday to Friday 8am to 4pm (half an hour unpaid lunch break included) with the possibility of evening and weekend hours.

Programs

• Overseeing implementation and ongoing management of the Pathway of Hope (POH) as a framework guiding all existing and future Community & Family Service delivery.
• Oversee, guide and where necessary participate in current programming such as the annual Christmas Kettle Campaign Christmas; Christmas Toys for Tots; Fort Macleod Food Bank; Lethbridge Community & Family Service outreach and assistance; and volunteer engagement.
• Explore and create new programming initiatives to make use of resources in a meaningful way.

Administrative

• Maintain files for each person/family, including accurate documentation, case notes and appropriate forms as required by policy and legislation.
• Ensure confidentiality is maintained in accordance with operating policies and legislation.
• Ensure accurate collection and maintenance of data, submitting monthly service summaries to DHQ/THQ.
• Attend and participate in regular POH meetings.
• Attend and participate in training opportunities that support the implementation and ongoing development of POH.
• Attend and participate in mandatory Armatus training, Working with Children screening and Workplace Safety training exercises.

Community Involvement

• Network with local government and other service providers to develop and maintain strong working relationships that provide benefits to the services offered to clients and participants in all Community & Family Services programming.
• Attend and participate in government and partner agency meetings as required.
• Work closely with the local Salvation Army Ministry Unit (MU) personnel focusing on program development/management in a collaborative manner building upon a culture of teamwork.

Education/Certifications:

• Post-Secondary degree/diploma in Social Work or human services field preferred.
• Current certification in First Aid/CPR.

Experience:

• At least 2 years prior related experience, including case work management, in a social services/mental health setting.
• Experience with leadership and team building understanding of the conflict resolution approach.

Required Skills/Knowledge:

• Proficient in Microsoft Office applications.
• Ability to enter data and perform statistical analysis efficiently and accurately.
• Respect and understanding of The Salvation Army – its mission, culture, and values
• Excellent organizational, interpersonal and communication skills (written and oral).
• Experience in performing administrative tasks.
• Team player: ability to work in a compassionate, respectful, and non-judgmental manner.
• Leadership – Able to work within a team environment to provide direction, resolve conflict, ensure appropriate use of donations, and maintaining and building community programming.

Successful candidates, prior to hiring, may be required to provide:

• Background check consent
• A clear vulnerable sector screening
• A valid driver’s license and clean drivers abstract
• Completion of our online Armatus Abuse Training and required Health and Safety training.

The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements. 

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.