A rewarding and challenging experience awaits you at Hotel X Toronto, a member of Library Hotel Collection. We are an International Hotel Company and pride ourselves on delivering a novel approach to hospitality. The Library Hotel Collection has a commitment to kind, unpretentious, customer-focused service that has resulted in numerous awards over the years. Hotel X Toronto offers luxury in a relaxed setting right on the water and plays a role in the community beyond that of a traditional hotel.
Job Summary
Oversee a combination of the front office, telephone/PBX, concierge, Library Club Lounge, bell and door services, and maintaining established costs and quality standards. Accountable for the effortless and seamless movement of guests in and out of the hotel and providing exceptional levels of guest service through the guests’ stay.
Role and Responsibilities
Establishes, implements and maintains Hotel X Toronto service standards and training programs.
Supporting and enforcing all hotel operating policies and procedures.
Maintaining warm and hospitable guest relations in all guest contact.
Be certified and fully versed in all positions contained within the Guest Services Department.
Assess Guest complaints / problems taking proper, prompt, and effective corrective action to ensure the best possible satisfaction to our Guests.
Ensure the proper handling and greeting of all VIP and Special Attention Guests. Ensure all special Guest Services requests / needs are met prior to their arrival
Work in conjunction with the Housekeeping & Maintenance departments to implement an effective guest room preventative maintenance schedule.
Training and development of Front Office Management team, assisting them with interviews for new hires, reviews appraisals for hourly staff and gives guidance on employee issues.
Responsible for maximizing departmental profit and prepares an annual Front Office departmental budget, monitoring progress throughout the year.
Review all Guest Services work to ensure proper procedures and handling has occurred. Ensure deficiencies are corrected appropriately and immediately. Bring deficiencies to the attention of the employees and then conduct follow through to ensure it was completed.
Be completely knowledgeable with respect to all hotel facilities.
Complete the daily payroll. Make adjustments on a daily basis. Correct any errors on employee pay cheques in an expeditious and complete manner ensuring satisfaction of our employees.
Authorize all Guest Services related paid outs, rebates, and direct bills to effect a consistent accounting control to maximize revenue and minimize expenses.
Maintain pars for office supplies. Re-order supplies on a pertinent need basis in order to achieve effective inventory and cost controls while avoiding shortages.
Endeavor continuously to maximize hotel occupancy, total revenue, and average transient rate. Emphasize any incentive programs to all staff and ensure Guests are offered hotel services first and foremost.
Hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
Responding to individual guest needs and departmental needs as they occur.
Meets with guests to resolve complaints and respond to requests.
Acts as Manager on Duty.
Performs other tasks as assigned by Management.
Work perks & Benefits
Competitive Salary
100% Group Insurance Coverage
RRSP
Meal benefit per shift
Dry Cleaning Allowance
Parking
Qualifications
3 years minimum front desk management experience in a Hotel or related industry.
Front office experience within a luxury hotel environment is a plus.
A post-secondary degree in tourism or hospitality is preferred.
Energetic and outgoing, with a positive attitude, driven to provide an outstanding guest service experience.
Must have the ability to coach and mentor team members to further their development.
Must have excellent oral/written communication and interpersonal skills and must be able to interact with all levels of associates and guests in a professional and cordial manner.
Excellent organizational, computer, analytical, and problem-solving skills. Working knowledge of Opera is a plus.
Familiarity with Canadian and provincial laws.
Flexible shift availability including evenings, weekends and holidays.
Hotel X Toronto is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process.
We thank all applicants; however, only those selected for an interview will be contacted.
Education
Required
Bachelor’s degree or better in Hospitality and Resort Management or related field
Behaviors
Preferred
Thought Provoking: Capable of making others think deeply on a subject
Team Player: Works well as a member of a group
Loyal: Shows firm and constant support to a cause
Leader: Inspires teammates to follow them
Innovative: Consistently introduces new ideas and demonstrates original thinking
Functional Expert: Considered a thought leader on a subject
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred
Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Apply Now
To help us with our recruitment effort, please indicate your email/cover letter where (vacanciesincanada.ca) you saw this job posting.