Temporary Part Time LEAP Case Worker ending December 31, 2021

The LEAP caseworker receives referrals from community partners to review and facilitate low-income customers of Hydro Ottawa in receiving financial assistance to clear past due accounts.

Administration

• Receive and process all regional Hydro Ottawa LEAP applications using guidelines set out in LEAP program manual
• interview/pre-screen/advise potential clients on next steps including referral to appropriate referral agencies, timelines or, when necessary, referral to other relevant programs
• Follow up with referring agencies for further documentation and or clarification
• Advise referring agencies of status of clients’ application
• Request updated account information on new applications from utility contacts; advise contacts when client has been approved for program
• Follow up and supply utility partners with information as needed
• Maintain accurate and complete files on every application or referral
• Maintain a LEAP appeals process

Financial

• Calculate financial eligibility of all applicants
• Arrange for, and distribute bi-monthly and monthly payment cheques to Ottawa Hydro; update utilities of cheque amount, individual LEAP grant amounts and accounts.
• Monitor disbursement of funds
• Maintain monthly and yearly budgets for Hydro LEAP programs
• Prepare and submit monthly and yearly financial and demographical statistics to funding partners

Program Development

• Lead and participate in program development and direction by participating in the community-based LEAP steering committee
• Meet/orientate new intake workers from referring agencies on program and processes
• Organize and facilitate yearly information/training sessions for referring agencies and other LEAP stakeholders
• Develop and maintain positive working relationships with referring agencies, contacts at Hydro Ottawa, utility sub-providers and all other stakeholders
• Other duties as assigned

Working Conditions:

• May deal with angry and abusive clients
• May encounter verbal abuse

Education, Qualifications and Certifications:  

• Relevant post–secondary education or equivalent work experience

Experience and Skilled Knowledge Requirements:

• Strong organizational and analytical skills
• Ability to prioritize workload based on client and organizational needs
• Strong computer skills with specific strength in Microsoft Excel and Outlook
• Effective written and oral communication skills, particularly in negotiating and advocating for clients’ needs

Skills and Capabilities:

• Provide a current clear police background check for the vulnerable sector
• Ability to work independently
• Ability to maintain strict confidentiality
• Ability to work cooperatively with community resource agencies
• Ability to effectively communicate over the telephone and through internet

Successful candidate will be required to provide upon hiring:

• A clear vulnerable sector screening
• Participate in our online Armatus Abuse Training and Health and Safety training required upon hiring

HOURS: 24 hours per week. Tuesday, Thursday and Friday 8:00am – 4:30pm

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, must advise your managing supervisor of your intentions prior to submitting your application.