We’re looking for a Creative Services Director to lead and inspire our creative teams and be responsible for delivering the creative for Neo’s marketing. You will play a pivotal role in leading creative teams as they set the vision and build content for Neo, ensuring their performance, aspirations and experiences are managed effectively. Make your mark in building Canada’s next household name brand, alongside some of Canada’s most successful leaders and creative minds.
Neo Financial has an opportunity for a full time Director of Creative Services to join our team in Calgary, AB. We’re looking for a passionate creative leader with deep experience building consumer brands. As the Director of Creative Services you will have the opportunity to help shape the future of our brand as we scale across Canada. You will have oversight and responsibility for our brand strategy and creative direction. You will drive the creative strategy and execution across all brand and marketing projects for all channels, along with developing our in-house creatives, content production and studio teams. You’ll have at your disposal a range of resources that you can leverage to grow a top-tier iconic brand, team and operation.
What you’ll be doing:
Work closely with our leadership team to support overall vision and strategy
Lead and champion a team of designers, stylists, photographers, copy writers, packaging etc, leveraging their strengths to create work that has never been done before
Dive deep into market, competitor, and macro trend insights to set up foundational understanding that leads to outsized success
Work with Product, Marketing, Strategy, and Operations teams, to build a differentiated customer experience from app install, to application, to first engagements and beyond
Collaborate cross-functionally with team heads, marketers and designers to centralize incoming requests, scope briefs, prioritize projects, create timelines, define milestones, create and track resource metrics, and assist in meeting project goals, budgets and deadlines
Define and manage the creative approval process through all phases of creative development working hand-in-hand with the marketing team for direction and alignment
Establish and maintain briefing best practices for cross functional teams (on boarding, process reviews, brief reviews)
Manage relationships with external vendors and act as liaison between creative teams
Who we’re looking for:
Experience developing creative, innovative marketing strategies, rebrands or leading the development of brands through omni-channel marketing (Social, Digital, Apps, Experiential, Events, OOH etc)
Expert fluency across the marketing mix – both in brand-building and direct response
A strong sense of accountability and brand ownership
Strong track record of newsworthy campaigns, scaling new brands to millions of customers, and innovative thinking
Ability to lead and manage change in a fast-paced environment
8+ years of experience, with exposure to working with an in-house creative team or agency
What will help you succeed:
Adaptable, high-achiever energized by a startup environment
Team player who love being part of an agile ecosystem
Maker with a drive to finish, impress users, and delight customers
You are (very nearly) a perfectionist while also being pragmatic
A love for data – and the insights it can bring to the fore
A passion for/obsession with startups and technology
You have entrepreneurial DNA – you’re excited to build a business from the ground up, are comfortable making decisions in the face of ambiguity, and aren’t discouraged by the inevitable challenges that will arise along the way
What it’s like to work with us:
At Neo, you’ll be working with industry-leading technology that changes the way we live and realize a better financial future. It’s a serious deal, but that doesn’t mean we don’t know a thing or two about having fun. Our entrepreneurial environment gets our adrenaline pumping and beats the regular 9-5 job. We’re in it together, always. Gain hands-on experience and be part of the future.
About applying with Neo:
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Neo Financial is an equal opportunity employer. We are excited to meet with and hire the top talent out there. We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted. Successful candidates for this position will be required to undergo a security screening, including a criminal records check and may require a credit check.
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