Position Title Director, Service Delivery
Classification ASG-07
Salary $123,510 to $151,625 (1 April 2019)
Location Ottawa, ON
Type of Advertisement Indeterminate
Number of Vacancies 1
Want to work for one of Canada’s top employers? The OAG is the place for you!
The Office of the Auditor General of Canada (OAG) was recently selected as one of the National Capital Region’s Top Employers, and here is why:
The OAG takes pride in having a workplace that respects and values our employees’ different backgrounds and talents, which are highlighted through cultural festivals and awareness campaigns.
We recognize our employees’ personal needs outside the office and promote a healthy, balanced lifestyle through flexible work arrangements and generous time-off policies.
We offer peace of mind through a comprehensive benefits package, which includes a pension plan, a health and dental plan, disability benefits, and an employee assistance program.
To learn more about the benefits of working at the OAG, visit our website.
By joining the OAG, you can also make a difference for Canadians. The OAG ensures that Canada’s federal and territorial governments are accountable and productive. We conduct independent audits and studies that provide objective information, advice, and assurance to Parliament, territorial legislatures, boards of Crown corporations, government, and Canadians.
About this job
As the Director of Service Delivery, you will
direct the activities of teams engaged in delivering services, including reviewing and evaluating proposals and reports and researching the evolving central agency compliance requirements and the trends and developments affecting the work
provide leadership to multiple concurrent, multidisciplinary project teams engaged in service delivery and other assigned projects, which involve planning, analysis, design, development or enhancement, quality assurance, testing, and implementation
direct the delivery of services in collaboration with other specialists, the negotiation of service level agreements with clients, ongoing client support, and all reporting to ensure effective project delivery and to meet clients’ needs
provide authoritative advice to the principal, the assistant auditor general, senior executives, and managers across the OAG on plans, strategies, risk mitigation, and innovative solutions
deliver presentations to senior management committees on the status of projects and seek approval for new initiatives
Who can apply? Persons residing in Canada, Canadian citizens residing abroad, and persons legally entitled to work in Canada.
Candidates must submit a 2-page-maximum curriculum vitae (CV) and a 2-page-maximum cover letter indicating how they meet each education and experience requirement. Please prepare your documents in one of the following formats: Microsoft Word, Rich Text Format (RTF), or PDF.
Closing date: 27 May 2021 at 11:59 pm Eastern Time (EDT).
Job Requirements
Essential Qualifications
Education:
Bachelor’s degree from a recognized post-secondary institution or an acceptable combination of education, training, and/ or experience.
Experience:
Significant experience* in establishing and maintaining strategic partnerships with a variety of stakeholders, such as federal departments and agencies, other levels of government, internal service lines, and private sector organizations.
Recent** and significant experience* in providing strategic advice and recommendations to senior management (director level and above) on complex issues.
Experience in building, empowering, and managing multidisciplinary teams.
Significant experience* in managing human and financial resources.
Recent** experience managing projects.
Significant experience* in planning, delivering, and managing services.
Significant experience* in analyzing and resolving complex policy and/or program issues and providing senior management (director level and above) with strategic advice.
- Significant experience is defined as a minimum of 5 years’ experience.
** Recent is defined as within the last 2 years.
Asset Qualifications
Recent** experience in managing real property projects or services delivery in diverse areas (for example, IT, Facilities, Health and Safety, Security, or Help Desk)
Experience in managing integrated project delivery.
Experience in project management, design management, and contracting processes.
Recent experience** in leading renewal and change management initiatives in a medium-sized organization.
Experience in developing and implementing policies, procedures, and best practices in medium-sized organizations.
Experience in developing and implementing a service catalogue and performance measures.
Experience in managing the implementation of services.
Experience in managing sensitive horizontal issues of a sensitive nature requiring a high degree of coordination and collaboration.
Significant experience* in consulting, negotiating, collaborating, and working on horizontal issues with central agencies and other federal departments or agencies.
Experience in engaging central agencies in areas such as policy development, new programs development, Treasury Board submissions, or innovation at the federal level.
Experience in liaising with central agencies.
Experience in providing advice directly to senior management (director level and above).
Experience in managing a client service environment.
- Significant experience is defined as a minimum of 5 years’ experience.
** Recent is defined as within the last 2 years.
Language Requirements
Bilingual Imperative, CBC/CBC
A bilingual imperative appointment process means that a person must meet the language requirements at the time of appointment.
Information on language requirements:
Second Language Evaluation—Test of Reading Comprehension
Second Language Evaluation—Test of Written Expression
Second Language Evaluation—Test of Oral Proficiency
The following competencies could be evaluated by a written exam, interview and/or reference check.
Competencies (see Competency Profile)
Leadership
Organizational Needs
The OAG is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage candidates to indicate voluntarily on their applications whether they are a woman, an Indigenous person, a person with a disability, or a member of a visible minority group.
Conditions of Employment
Security Clearance: Secret
Other Information
Alternative selection tool methods and reasonable accommodation for special needs are available upon request.
Communication for this process will be sent via email. The applicant is responsible for ensuring that all contact information provided is accurate and updated as required.
The OAG reserves the right to retain a specific number of candidates who best meet the essential qualifications of the position.
Please note that the asset qualification may be used for selection at any time during the process, including at the screening stage.
A pool of candidates may be established and used to staff similar positions of various tenures at the OAG.
Indeterminate employees at the same group and level, or equivalent, may be considered for deployment first.
Candidates with foreign credentials must provide proof of Canadian equivalency at the time of application. Consult the Canadian Information Centre for International Credentials for further information, at www.cicic.ca/indexe.stm.
Relocation assistance will be determined in accordance with the OAG’s directives.
Specific details and dates related to the candidate assessment phase of the process will be provided only to candidates who will be further considered.
If you have any questions regarding the application process, please contact the Staffing team at [email protected] before the closing date and time of the selection process.
We thank all those who apply. Only those selected for further consideration will be contacted.
Apply Now
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