Program Manager

Position: Program Manager – Shelter Services Unit

Type: Full time 8-month contract, non-bargaining unit

Number of positions posted: 4

Hours of Work: 37.5 hour per week with some evenings and weekends

Supervisor: Director, Shelters, Women’s 24-HR DI and Respite Services

Posting Date: May 14, 2021

Application Deadline: June 1, 2021

Location: Fred Victor 24 Hour Services, 185 Yorkland Blvd.

Fred Victor is a not-for-profit, community-based organization that has assisted people living on low income in downtown Toronto for over 100 years. We work in partnership with men and women from diverse backgrounds who face poverty, mental health issues, addictions, and/or social isolation to address their needs and hopes.

Edward Hotel Temporary Shelter, operated by Fred Victor, is an emergency shelter with specialized supports for homeless women, men and couples who face barriers due to mental health issues, substance use, social isolation, immigration status, unemployment/underemployment challenges and history with the criminal justice system. The clients come from racially, culturally, and ethnically diverse backgrounds who can access on site enhanced case management and housing services, metal health and addictions counselling, trauma informed care support, harm reduction interventions provided by staff and Peers, access to primary health care and referrals and continuous one-on-one check in supports. The main goal of the program is to assist clients with securing permanent affordable and safe housing with service connections to the community of their choice.

Responsibilities:

• Manage the day-to-day operations of the hotel program by planning, developing and implementing programs and services consistent with the City of Toronto expectations and the philosophy and principles of Fred Victor.
• Monitor and manage expenses
• Recruit, hire, train, supervise, performance manage and support a diverse staff team, which functions effectively to meet the program goals and complies with Fred Victor HR policy and procedures
• Build and maintain respectful working relationships with external partner agencies
• Perform administrative tasks such as, reports, information management of service statistics, and client information as required
• Develop, implement and monitor systems and processes to support the daily operations and flow of information
• Effectively manage/resolve client concerns and complaints in conjunction with staff
• Participate and lead regular staff meetings
• Participate in the after-hours Emergency On-call rotation
• Ensure the health and safety of everyone at the program including risk management and emergency planning
• Other duties as may be assigned by the Senior Manager

Qualifications:

• Minimum 5 years direct supervisory/managerial experience in a residential/drop-in environment; preferably in a not-for-profit setting
• Knowledge and prior work experience in the supportive housing and homelessness sector and understanding of the issues facing marginalized people living with the impacts of poverty, mental illness and addiction issues
• Experience with enhanced case management and housing services
• Demonstrated skills in leading, motivation, supervising and developing staff teams.
• Demonstrated skills and experience in client advocacy, crisis intervention and prevention, conflict resolution and negotiation skills
• Strong communication skills, both written and oral.
• Demonstrated knowledge, experience and commitment to working from a Harm Reduction, Anti-Oppression and Client Centered framework
• Administrative and organizational skills, including an understanding of Microsoft programming such as Word, Excel and Outlook

Working Conditions:

Employee works in office and resident areas of the Edward Village Hotel at 185 Yorkland Blvd., with travel outside to external meetings. The program is a 24-hour facility. All employees must expect to be in potentially threatening situations.  It is an emotionally challenging position and at times a physically demanding job. 

The final candidate(s) will be required to provide a current police reference check prior to being hired

Please submit a résumé and cover letter no later than June 1, 2021

Recruitment Coordinator, Shelter Services Unit

[email protected]

Applicants should quote the job title in the subject line

No phone calls, faxes, or mailed resumes please.

We strive to foster a workplace that reflects the diversity of the community we serve and welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.

Fred Victor is also committed to developing an inclusive, barrier-free selection process and work environment. If contacted, please advise the hiring manager if you require any accommodation measures to ensure you will be interviewed in a fair and equitable manner. Information received relating to accommodation requests will be treated with confidentiality.