Director of Family Services

Location:
KSCS

Duration:
Indefinite contract with a six (6) month probationary period.

Responsible to:
Executive Director

Description:
Under the supervision of the Executive Director and in collaboration with the Kahnawà:ke Director of Family Preservation Services, the Director of Family Services is responsible to provide direction, leadership and guidance towards the achievement of the KSCS Strategic Framework and Community Health Plan as it relates to Assisted Living, Home and Community Care, Environmental Health, Prevention and Support Services. This strategic leadership position focuses on motivation of a broad or highly specialized group within the organization, with significant impact on direction and success. Skills and knowledge are considered mature. Applies extensive knowledge and advanced problem solving skills to complex issues.

The Director of Family Services, in collaboration with the Director of Family Preservation Services, is accountable to the top Executive for managing the organizations operations through directing and coordinating activities consistent with its established mission, goals, objectives and policies. Manages, prepares, administers and directs the control of specific areas of the business. Responsible for the day to day direction and management of the relevant business area. Reviews and approves recommendations, providing relevant information to executive management team. Monitors departmental adherence to approved budgets. Designs and develops organizational policies relevant to the department. Selects, develops and evaluates personnel to ensure the efficient operation of the function. Manages, perhaps through subordinate supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing. Has full autonomy to make decisions and give input to executives requiring extensive analysis and interpretation. Delivers agreed accountabilities and contributes to the solution of complex technical problems with senior level skill. Decisions may affect long-term effectiveness of the organization, its products and services and its people.

Responsibilities:
Exercises visionary leadership throughout Family Services (ALS, HCCS, Environmental Health Services, Prevention and Support Services)

Provides leadership that inspires Managers and his/her teams to bring service delivery to a higher standard.

Assists the Executive Director in the evolution of the strategic framework and Community Health Plan based on the needs of the community.

Demonstrates the values of KSCS in the way work is conducted.

Fosters team spirit within Family Services.

Assists KSCS in integrating the values of the strategic framework within daily work.

Brings global operational concerns and needs to the attention of the Executive Director and Management team and keeps them abreast of any situation that may impact KSCS.

Develops in exploration with the staff, stakeholders and community, shared visions for each service (ALS, HCCS, Environmental Health Services, Prevention and Support).

Initiates and establishes processes that foster and support strategic/long-term planning for service delivery.

Participates in and fosters partnership/group initiatives, discussions and planning concerning global community needs and services.

Initiates organizational changes in collaboration with Executive Director including policies relating to Administration, Finance and Operations.

Attends training/workshops on Personal and Professional development as identified by the Executive Director.

Establishes service delivery standards with Director and/or KSCS Management team and staff.

Shares in the workload stemming from the Management table i.e. committees, workshops, training, chairing, etc.

Provides supervision and establishes accountability with the Managers for his/her respective service areas: ALS, HCCS, Environmental Health Services, Prevention and Support Services. Functions as liaison between the Managers and Executive Director and Directors of KSCS

Reports on all aspects of service delivery including planning, implementation and operations at Directors, Management and Board meetings.

Provides the Executive Director with professional and technical advice on the management and operations of services under his/her responsibility.

Presents recommendations on internal and external influences or factors and the appropriate policy and procedural changes required to meet them.

Ensures services are aligned to the global direction of KSCS and demonstrates results in realizing goals of the KSCS Strategic Framework.

Establishes a tracking system to monitor and evaluate the success of service delivery standards and objectives.

Establishes a tracking system to ensure the required reporting for funding is submitted on time as per funding arrangements and requirements by Family Services.

Ensures Managers are meeting his/her obligations.

Provides individual supervision, coaching and mentoring to Managers based on the outcomes of the annual performance reviews to ensure continued competency development.

In partnership with the KDFPS, provides leadership and carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. This includes recruiting appropriate staff, addressing complaints, resolving problems; training employees, directing specific work, appraising performance and recommending terminating employees, when necessary.

Ensures optimum level of resource management in consideration of priorities of programs and services

In collaboration with the KDFPS, determines the financial, material, informational and technical resource needs of its service areas, allocates them and proposes specific funding strategies and modalities within the framework of the organization’s policies and priorities and determines the control mechanisms required for their application.

Ensures community and individual needs are identified, including specific target groups.

Determines with Managers methods to collect data on needs and ensures Managers implement practices to collect the data.

Develop and maintain a continuum of services.

Develops, directs and coordinates services structures.

Ensures that required service deliveries/operational plans are prepared, co-ordinated, approved and implemented.

Ensures that the required partnerships to support the plans are identified and established.

Ensures standard operating procedures are established for effective and efficient service delivery and operations.

Ensures service delivery standards are met.

Evaluates the effectiveness of existing programs through the review of reports, other documentation and data collection.

Develops funding proposals as required by funding agencies or when new resource opportunities present themselves.

Identifies resources available to services: financial, human and physical resources in consultation with the appropriate personnel and Executive Director.

Ensures Managers comply with the personnel policies and procedures: recruitment processes, compensation, leave termination procedures, performance appraisal and training.

Ensures that funding proposals reflect the fiscal and operational needs of the programs/services proposed.

Ensures the financial control policies and procedures are adhered to.

Monitors and ensures quality services for all operations of Family Service areas.

Delegated signing authority up to $5,000.00.

Provides Project Management

Provides project management services for identified KSCS projects.

Develops project concept in collaboration with management.

Identifies project funding.

Develops project schedule and budget.

Engages and liaises with necessary contractors and technicians.

Manages hiring of contractors.

Oversees subcontracts and payment authorizations based on completion of work.

Ensures accurate and consistent communication and networking both internal and external to the organizations

Communicates regularly with Executive Director, Directors and Managers.

Communicates with community members, government officials and media as directed.

In collaboration with the Executive Director negotiates with government agencies for existing and additional resources.

Maintains a cooperative working relationship with community and external agencies.

Assures the organization and its mission, vision, goals and objectives are presented in a strong and positive image.

Participates and represents KSCS on internal/external committees, working groups and boards as determined with the Executive Director.

Develops Strategic and Organizational Framework Management

In collaboration with the Executive Director and the KDFPS, ensure creation, approval, implementation and alignment of strategic, operational, community and collective planning.

Determines Human Resources Needs

In collaboration with the Executive Director and the KDFPS, determines the human resource needs of its management, allocates them and proposes specific programs and action plans such as retention, attraction and renewal of the workforce, skills development, and performance evaluation.

In collaboration with the KDFPS, participates in the implementation of the organization’s Performance Management Program, adapts it to the specific needs of its management and appraises the staff directly under its responsibility.

Performs any other job-related duties as may be required by the Executive Director.

Qualifications, Knowledge and Skills:
Education and Experience required

Bachelor’s Degree in Human Services or Social Service field and three (3) to five (5) years of experience in management and supervisory role in a related field.

Undergraduate Certificate in Human Services or Social Services and five (5) to seven (7) years of experience in a management role in a related field.

High School Diploma and ten (10) years of experience in a management role in health and social services.

Requirements:
Skills and Requirements

Ability to manage conflict, experience with conflict resolution.

Sound problem solving and analytical skills, focused decision making, open to challenges.

Ability to craft articulate documents such as proposals, reports, briefs and correspondences that effectively communicate messages.

Sound knowledge of KSCS Policies, Programs, Administration and Operational Procedures, INAC and Health Canada regulations and procedures.

Thorough understanding of the issues facing KSCS and its present and future needs.

Sound knowledge of management tools, business planning, strategic planning, accounting and budgeting.

Good understanding of government systems (local, regional, national-aboriginal and mainstream) and funding sources.

Experience in program development and planning.

Good knowledge of computer programs and good keyboarding skills (Word, Excel).

Excellent knowledge of Kahnawà:ke, its culture and the issues, concerns and socio-economic problems facing the community.

Must be sensitive and open to traditional native concepts and be prepared to adapt services that reflect cultural differences.

A valid driver’s license and access to a vehicle is a requirement as travel required.

Ability work overtime work evenings and weekends.

Ability to deal with high stress.

Assets

Knowledge of Kanien’keha and French.

Working conditions:
COMMUNICATIONS

Team Work:
Frequently requires a level of collaboration and cooperation to get work or projects complete.

Advising:
Continuously provides information that must be understood and explained.

Training:
Occasionally trains or gives information to stakeholders or clients.

Leadership:
Frequently provides a high quality of leadership required in relation to internal and external partnerships.

Negotiations:
Frequently needs to negotiate internal or external agreements.

ENVIRONMENTAL FACTORS

Environment:
Regular work week, moderate flex required.

Stress Factor:
High stress in job.

Deadlines:
Numerous and tight deadlines.

ACCOUNTABILITY

To provide services in a manner consistent with the terms and conditions of the employment agreement, the personnel policies, standard operating procedures and directives.

To provide consistent and accurate counselling to the Management Team in a professional manner.

To direct and supervise the Managers and staff with efficiency, transparency and fairness.

To maintain accurate and consistent communication flow throughout the services and the outside.

To ensure the transparency and accountability of all employees.

To provide the effective financial administration for all the service areas.

To maintain confidentiality practices.

Contact info:
Human Resources

Kahnawake Shakotiia’takehnhas Community Services

P. O. Box 1440

Kahnawake, Qc, J0L1B0

Contact email:
Contact person by email

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Note: If you believe you possess all the requirements for this position, and you wish to pursue a rewarding managerial career at KSCS, please forward your complete application to Human Resources. You must submit all required documents as specified within the application form and KSCS Application Check List. Full job descriptions are available at the KSCS reception. Call 450-632-6880 for more info.

Closing Date:
Friday, June 18, 2021 – 16:00