Volunteer Engagement Coordinator

The Salvation Army is an international Christian church. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity.

Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Core Values The Salvation Army Canada and Bermuda has four core values:

Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.

The Volunteer Engagement Coordinator represents The Salvation Army in Saskatoon to the wider community through the volunteer program, community events, and external communications. Their primary responsibility is the oversight of Saskatoon Community Services’ volunteer program. They plan, direct, monitor and coordinate volunteers for multiple programs simultaneously within the social service setting, community and family services and occasionally church events. The position also coordinates Saskatoon Community Services’ public engagement through events and external communication, both virtually and in-person.

This is a permanent full time position at 37.5 hours per week, with shifts from 8:30 a.m. to 4:30 p.m.

Please no phone calls.

Please reference job applying for.

1. Volunteer Coordination

• Serve as the first point of contact for all past, present, and future individual volunteers, group volunteers, and practicum students
• Develop, review, and maintain volunteer records, using a web-based database; ensures the confidentiality of client and volunteer information
• Maintain, update, and create all volunteer program documents, including applications, paperwork, and handbook
• In collaboration with Director, develop, promote, and facilitate a diverse portfolio of ongoing and event-based volunteer roles for individual and group volunteers
• Collaborate with managers and front-line staff to design new volunteer roles that are appropriate for volunteers and support the mission.
• Maintain and expand an ongoing volunteer recruitment program, including screening, interviewing, and selecting new applicants
• Coordinate the Criminal Record Review Program for volunteers; ensures all new volunteers are properly screened; ensures all long-term volunteers renew their clearances as required
• Provide a general screening and orientation for all new individual volunteers, including mandatory training modules; collaborates with managers and front-line staff to provide role-specific orientation and training as needed
• Coordinate the schedules for all volunteer opportunities
• Work with the Community Council and other partners to identify, promote, and deliver skilled volunteer and group volunteer opportunities
• Plan Volunteer Appreciation functions and ensures volunteers are recognized throughout the year
• Maintain accurate statistics on the volunteer program; submits monthly SAMIS reports and other reporting as needed
• Ensure program policies and procedures are accurate and up to date; monitors adherence to all policies and procedures which guide volunteer involvement
• Develop and implement a volunteer supervision training module for managers
• Work with the Donor Relations Coordinator to plan and execute the Santa Shuffle, including the recruitment, orientation, and supervision of volunteers, and other major events Saskatoon may host from time to time

2. Community Engagement

• Coordinate the planning, content creation, and deployment of Saskatoon newsletters, social media, and website
• Work with program management in the promotion and marketing of Saskatoon’s programs within the community
• Coordinate Saskatoon’s participation in public events
• Foster and maintain a positive relationship with event participants and partners
• Perform other duties as assigned

Education/Certifications:

• A certificate, diploma, or degree in volunteer management, non-profit management, or a related social services field
• Driver’s license/Abstract
• First Aid/CPR “C”
• Criminal Record Check including Vulnerable Sector Check

Experience:

• At least two years of previous experience coordinating volunteers, preferably in a social service setting
• At least one year of previous experience with broader community engagement (such as events or communications)
• Knowledgeable about Social Media management and advertising
• Experience working with a web-based volunteer database (e.g. VSP)

• Demonstrated commitment to ongoing learning and professional development to stay informed about community engagement trends and the organization’s mission and objectives
• Intermediate to advanced proficiency in Microsoft Office suite and editing software
• Excellent oral and written communication skills, including strong conflict-resolution skills
• Proven ability to communicate and work effectively with a diverse population of staff, volunteers, and clients
• Strong administrative, time-management, and organization skills
• Attention to detail, problem solving and analytical skills
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility
• Ability and willingness to adhere to, support, and promote the mission, vision and values of The Salvation Army

The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements. 

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your supervisor of your intentions as soon as you know your application is being considered- normally at the stage where you are being interviewed.