Director of Operations

About us: LakeCity Works supports people with mental illness to build on their strengths, take on responsibilities and access work experience, education and employment. As well as our employment support and therapeutic services, we also operate several social enterprises. We’re best known for our flagship enterprise, LakeCity Woodworkers, where we produce beautiful solid wood furniture. Our other ventures are equal sources of pride for us and include LakeCity Plastics, Reboot, Bright Firestarters, Oddjobs and Vinland, all of which are introduced in more detail on our group website www.lakecityworks.ca. We’re committed to making a positive impact in our community and our newest initiative sees us moving into building affordable housing solutions. In summary, we’re an active, entrepreneurial, impact-driven organization and every day we live our vision to empower people to be themselves and thrive.

The Position Overview: Due to internal promotion, we are currently seeking a talented individual to join our team in the key role of Director of Operations. This is a full time, permanent leadership position with a pivotal role to play within the organization. The Director of Operations has responsibility for all production teams across our social enterprises, the retail function and core ancillary services such as quality management and shipping.

This role would suit a highly capable individual who enjoys working in a fast-paced, multi-faceted environment where they need to draw on a range of skills and experience to complete their objectives. A natural problem solver, you will need strong interpersonal skills and the ability to lead a team through empowerment and engagement. This is a role where your work truly makes a difference and would be ideal for someone with a passion for social enterprise. The job also requires empathy and understanding for individuals living with mental illness and a natural inclination to interact with our clients and on-site participants with respect and professionalism.

Core Activities: The following is a summary of some of the primary tasks and responsibilities required for the successful completion of this role:

Lead multiple small production teams, utilizing lean methodology

Manage components such as sourcing, inventory, wastage, costing and pricing

Complete forecasting and reporting utilizing KPIs, identifying and driving opportunities for continuous improvement

Manage performance and facilitate growth throughout production, retail and ancillary services

Collaborate with the wider team both strategically and operationally, on new initiatives, best practices and operational evolution

Contribute to an enviable organizational culture while delivering positive impact

Respond effectively to changing operating environments, maintaining business continuity even in potentially adverse conditions

Lead various internal projects to support the growth and development of the organization

Work Details: Working hours are Monday to Friday, 8-4 and the successful applicant should expect to be onsite throughout the week. Our production facilities are spread across two locations, both in Dartmouth, so independent transport will be required to travel between them.

Who Should Apply?

You are a dynamic, innovative and resourceful self-starter

You have excellent communication and interpersonal skills and are able to build genuine workplace relationships that engage, motivate and support

You take pride in your work whether producing high quality products, driving improvements, leading people or contributing to our social purpose

You enjoy working as part of a team and collaborating with others

You have experience working within a lean production environment

You are proficient with Microsoft tools and able to create software solutions that facilitate better management of the work

You have a solid understanding of business principles and practices relating to production, operations, project management and leadership

To apply, please send your resume and cover letter to [email protected] by June 6th, 2021. While we sincerely appreciate all applications, only those candidates selected for interview will be contacted.

Successful candidates must provide a criminal record and vulnerable sector check.

We are an equal opportunities employer who is committed to creating an environment of belonging for all. We welcome the unique contributions of all suitably qualified persons regardless of their race, sex, gender identify and expression, disability, religion/belief, sexual orientation or age.

Thank you for your interest in LakeCity Works.