Our Assistant Director of Food & Beverage will have a strong entrepreneurial spirit, be innovative, creative, results driven with a desire to exceed customer expectations in this luxury environment. The successful candidate is highly energetic, strategic, and front facing. We are looking for a leader who will work alongside our Director of Food & Beverage to rally the team and create vibrancy, style and buzz with the product and service. This position requires consistent attention to detail and outstanding organizational skills to ensure flawless execution. The scope includes multiple outlets including outdoor venues and banquets. Previous related experience in a luxury setting is required.
What is in it for you:
Subsidized staff accommodation provided on-site for full time status
Duty meal in our newly renovated staff cafeteria
Competitive extended benefits package including medical, vision and dental for full time permanent status
Employee Travel Program
Comprehensive Wellness Platform (LifeWorks)
Discounts on food & beverage/fitness centre/spa/golf
Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor
What you will be doing:
Reporting to the Director, Food and Beverage, responsibilities and essential job functions include but are not limited to the following:
Lead, mentor and train the Food & Beverage Operations team
Ensure Food & Beverage relevant brand standards are maintained
Strategize on new products and service offerings
Create unforgettable experiences for our guests
The ability to layout goals and develop strategies to accomplish said goals.
The ability to forecast necessary staffing and its related dollar expenditure to get the job done.
The ability to continually be aware of departmental needs as they relate to production and staffing.
The ability to forecast workloads and checks work schedules prepared by subordinate managers for all restaurant, lounge, room service and pool employees.
The ability to assist Department Heads in developing job descriptions and reviewing them periodically to ensure their continuing understanding and acceptance.
The ability to oversee the initial and continual training of all new and current food and beverage service employees by their department managers, conducting training classes for both management and hourly staff on a regular basis.
The ability to control standards, performance, employees’ conduct, dress code, appearance, sanitation, etc., according to established policies.
The ability to formulate and recommend changes to improve employees’ performance and teamwork.
The ability to review performance with every Department Head on an annual basis.
The ability to keep employees informed about hotel policies and changes. Manages and controls overall expenses of the outlets focusing on higher revenue and profit.
The ability to ensure that Department Heads convene with their employees to ensure total knowledge as to all menu items, how they are prepared, what ingredients are used, etc. and total knowledge of wine list.
The ability to check weekly payroll prepared by Department Heads for hourly staff.
The ability to work in co-operation with the Chef and Sous-Chefs to ensure top quality, and to see that below standard items are never accepted or served.
The ability to conduct quarterly menu analysis and menu engineering to maximize revenue generation and profitability
The ability to create annual marketing and promotional plans
The ability to drive revenue generating initiatives across Food and Beverage to maximize revenues and profits
The ability to review log e-mails produced by departmental managers on a daily basis.
Knowledge of P.O.S. system of hotel.
The ability to keep the waste factor in the hotel at a minimal level.
The ability to ensure that Department Heads maintain inventories and par stocks.
The ability to ensure that all equipment is kept in perfect working condition. Reports any deficiency to the proper department.
The ability and skills to manage wine stock properly as well as wine list elaboration and maintenance.
Financial knowledge must have working knowledge of Profit and Loss statement.
Ability to budget and control expenses
Ability to produce divisional budget, revenue and expenses.
Ability in all facets of Human Resources: Interviewing, evaluating, discipline, termination.
The ability to handle all guest complaints in the food and beverage area and is charge of obtaining maximum results in the utilization and appearance of the food and beverage areas, the quality levels, performance and standards of service and develops new techniques of service towards maximum guest satisfaction at minimum operating costs.
The ability to aid each Department Head in giving the necessary training to their staff and to assist them in it.
The ability to develop new and analyze existing procedures and special promotions that will improve guest patronages.
The ability to develop and maintain effective communications between all operating departments.
The ability to respond properly in any hotel emergency or safety situation.
The ability to perform other tasks or projects as assigned by hotel management and staff.
Your experience and skills include:
Previous Food & Beverage experience in a senior leadership role in restaurant operations and banquet operations.
Multi-unit experience an asset.
Excellent wine and beverage knowledge required, sommelier diploma preferred
Computer literate in Microsoft Window applications required
University/College degree in a related discipline preferred
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Your team and working environment:
Fast-paced, upscale, luxury hotel
Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
Hospitality employees worldwide making this a great place to develop lifelong connections
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for AccorHotels?
We are much more than a world leader. We are more than 250,000 hoteliers with a purposeful and heartfelt mission: to make every guest Feel Welcome in our 4,500 addresses and on our digital platforms. We are committed to a culture and guided by our values that make our talent Feel Valued. We want them to express their passions every day and realize their full potential through exemplary professional development and growth opportunities, enjoying a life filled with unlimited experiences. To connect with us, please visit https://www.accorhotels.jobs/home.aspx
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