Revera is a leading owner, operator and investor in the senior living sector. We offer seniors’ apartments, independent living, assisted living, memory care and long term care. We understand how to create the best experience for people living in a Revera home. We believe everyone should have the opportunity to live a life of purpose, and we create environments that make that possible.
Our mission is to celebrate the human spirit in every way possible – and that applies to both our residents and our employees. There’s a lot that goes into being a member of our team – and there’s a lot that you’ll get out of the experience too. We go the extra mile to ensure that each member of our staff feels safe, secure, enriched and empowered in their role. So that everyone under our roof is given the opportunity to thrive, grow and make the most of every day.
Mission:
The Executive Director is responsible for the overall management and operation of the Long Term Care home. The focus of this role is engaging employees to achieve optimum standards of service, care and value to our residents through a person centered approach. The Executive Director will work within profit objectives and in a manner consistent with regulatory requirements and Revera’s mission, vision and values.
Key Outcomes:
Maintain or improve manager effectiveness and employee engagement ratings
Maintain or improve employee incident episodes through the promotion of Health & Safety initiatives
Achieve employee, resident and family satisfaction as measured by Satisfaction Surveys
Maintain or improve critical outcomes to ensure resident safety and care based on Regulatory Requirements
Ensure success of Quality Improvement Programs and initiatives as measured by quality indicators
Meet or exceed the Home’s NOI budget
Key Responsibilities:
Maintain efficient operations within prescribed budgetary parameters
Manage the home’s operations to ensure full compliance with appropriate eligible expenditures related to respective funding streams, balancing funding envelopes, and ensuring that all accountabilities (where applicable) are met
Maintain operations which are compliant with authorities having jurisdiction and consistent with Revera policies and procedures
Manage operations to yield high quality outcomes and standards of care and service consistent with Revera’s mission, values, and corporate expectations
Promote and maintain a culture of customer service through a person centered approach
To fully understand and practice the management style of “Ownership, Accountability and Responsibility” for directing all the home’s operations
Hire, retain and promote a high functioning, cohesive management team
Participate in the development of the home’s annual operating and capital budgets and ensure conformance to approved budgets on an ongoing basis; to maximize ancillary revenue and NOI
Establish home goals and objectives in conjunction with the Regional Director of Operations and ensure that these are met within available budgetary and fiscal resources, and appropriate time frames
Ensure all staff maintain professional competencies and current knowledge of all appropriate policies, procedures and regulatory requirements
Ensure that all staff are fully cognizant of, appropriately trained, and fully support and respect the Resident Bill of Rights/Governing Principles
Produce and present the home’s relevant reports to residents, community, staff, stakeholders and corporate representatives
Ensure that effective human resource management practices are in place across all departments; administration of applicable collective agreements consistent with sound labour relations practices
To initiate, review and prepare all documents as required for the Accreditation process
To respond to areas of non-compliance and recommendations in consultation with the Regional Director of Operations, and where appropriate deal personally with Ministry of Health/Provincial Long-term Care Regulating Agency
To ensure Application of Health and Safety policies in compliance with Regulatory and/or organizational standards
To comply with all relevant Provincial and Federal Acts and Regulations, i.e. Health Disciplines Act, Human Rights Code, Labour Relations Act, WSIB/WCB, College of Nurses Standards, Regulated Health Profession Act. (Ontario specific), etc.
Follow and adhere to Revera’s Guiding Principles
All other duties as assigned
Required Education, Credentials and Experience:
Degree- preferably in Health, Business, Marketing and/or Social Services
Long Term Care Administrator Certification
Minimum of five (5) years relevant management experience
Proven supervisory experience with a sizeable multidisciplinary staff preferably in a unionized environment
Solid understanding of business planning processes and business metrics
Demonstrated experience and /or studies in gerontology, health management, supervision, budgeting, operating statements analysis, computer applications, labour relations and a thorough awareness of applicable legislation governing LTC operations
Ability to lead, engage and manage a multidisciplinary team
Experienced in risk management activities and demonstrated knowledge of continuous quality improvement processes
Passion for and vision to promote a person centered care philosophy
Valid Vulnerable Sector Search (within 6 months)
Revera is committed to ensuring that all employment practices are inclusive. As an organization we are committed to providing and arranging accommodation for candidates upon request.
Please Note: If you are a current employee of Revera and have Employee Self Service (ESS) on Workday, please apply to this job via the Workday application.
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