Director Employee Service Center

For Current Agropur Employees:
Please apply for this job through the Career application of your Workday Home Page.

Job Type:
Regular

Working at Agropur means being a member of an extended family where simplicity and honesty are part of everyday life, and where the management style is based on integrity, openness and autonomy. You too can join the Agropur family!

Director Employee Service Center

Summary of the position

Reporting to the Senior Vice President of Human Capital, the Director of Employee Service Centre will be responsible for all activities related to the employee experience (employee service centre, human capital process automation, CH business intelligence, payroll, employee and manager support, cohesion of all CH programs, etc.). To do this, he/she will collaborate with colleagues in different functions and ensure that CH business technology is optimized in a customer-centric orientation concept.

Key responsibilities

Provides leadership, strategic direction and advice for planning and executing all HC employee experience activities ;

Ensure operational CH efficiency through ongoing evaluation, quality assurance and targeted improvement efforts; predicts and oversees operational performance and metrics; adjusts his team’s priorities as needed

Works with internal client as well as sector managers to :
Recommend, influence, implement, measure according to service level objectives and sectors targets

Develop strategies, communicate and identify needs based on customer feedback

Supports sector managers in resolving critical issues; manages complex cases and approves/disapproves based on the organization’s service level agreements, budgets and overall policies

Oversees the management, development and motivation of the ESC; works with other HC leaders to plan for the succession of ESC workforce

Ensure compliance with privacy and data protection policies and regulations

Is a member of the HC Management Committee

Works with the HC management team to ensure strategic alignment with HC priorities

Facilitates the cohesion and collaboration of the ESC to ensure a high quality service

Ensures the professional development of employee experience team and sets the conditions for an attractive workplace

Internal services and external relations

Leads the ESC Management Team

Works with the HC Management Team (Operations and Centres of Expertise) and other key sectors to ensure that the business needs are met and that all teams work collaboratively

Interacts with customer groups and suppliers to develop relationships, agreements and solve all critical issues

Experience and qualifications required

Bachelor’s degree in human resources, or comparable field; a master’s degree in business administration an asset;

A minimum of 10-15 years experience in human resources; a minimum of 7 years of experience in a managerial position with similar responsibilities (experience in the food industry an asset);

Relevant achievements in shared HR services;

Relevant achievements in the development and evolution of the organization on employee technologies, HR operations (specifically Workday and/or Kronos an asset);

Knowledge and ease with information technology

Skills profile

Business acumen

Excellent interpersonal skills

Excellent customer service skills

Strong analytical, problem-solving and decision-making skills

Ability to prioritize and have “an overview”

Strong ability to lead and inspire a team

Proven leadership skills, including leadership, communications, partnerships, project management and change.