If you are a dynamic and committed leader, if equality, diversity, and inclusion are an integral part of your values and if the development of your teams is important to you, we want to meet you!
Boost your career at GEXEL, a call center celebrating its 23rd year in Quebec, and be part of a committed and human team that manages different mandates for our prestigious clients in a wide range of sectors. You will join a multidisciplinary team that holds the values of the organization at its heart: transparency, accountability, passion, mobilization, and innovation.
We are currently looking for the rare pearl that will guide us to exceed the expectations of our partner, a leader in “right to wear,” concerned about customers, workers, communities & the environment, and belonging to one of the largest fashion distribution groups in the world.
Under the supervision of the Senior Director of Operations, the Director of Operations is the resource person who ensures the smooth running and productive continuity of operations at his site. The Operations Manager is an expert in mobilizing his teams, improving processes, and managing risks in order to bring our mission to life through each of his actions and thus help our business partners increase the value of each customer contact.
BY JOINING OUR TEAM, YOU WILL BE ABLE TO CONTRIBUTE TO THE SUCCESS OF OUR COMPANY:
You will develop your team members by providing guidance and coaching necessary for their improvement.
You will work closely with the client to maximize performance and exceed expectations with respect to key service indicators (productivity, effectiveness, and efficiency)
You will have carte blanche to suggest and implement necessary corrective measures in a proactive manner and you will always understand the global impact of your decisions on the overall operations of the company.
You will be responsible for the governance management of the mandate as an ambassador for GEXEL and the client’s brand.
You will act as a change agent in continuous process improvement and high-performance culture implementation.
You will contribute to the decision-making regarding the budget management aspects of your mandate and the protection of internal revenues.
You will work in collaboration with different departments of the organization and with a multidisciplinary team (HR, Operations, Finance, Quality, Recruitment, etc.) to ensure the success of your mandate and GEXEL
YOU ARE THE PERSON WE ARE LOOKING FOR BECAUSE YOU OFFER:
The ability to create and maintain links with your team, the various internal departments and external partners.
A unifying and mobilizing character that promotes the commitment and mobilization of your teams.
Flexible availability
Excellent communication skills (French and English, spoken and written)
The ability to be committed, self-controlled and diplomatic
A high-performance, results-oriented culture
Analytical mind and ability to make quick decisions
Good organizational skills and thoroughness
Experience in managing the financial health of a project and making recommendations accordingly
Relevant experience in managing a call center team
Ability to make effective presentations
A college diploma or professional degree (DEC or DEP) in business management or administration or relevant experience in the field of customer contact centers
Good command of the Office suite and software used in CCC
Experience in the fashion industry is an asset
YOU WANT TO JOIN US BECAUSE WE OFFER:
The opportunity to be part of a diverse and committed team.
Flexibility: we value work-life balance and our approach values self-care, listening, transparency and empathy.
An annual bonus program based on your performance.
Access to a full range of benefits upon hire, including Dialogue telemedicine programs for you and your family members.
Three (3) weeks of vacation plus paid personal days.
Indoor parking space or public transportation if you need to travel to our offices.
Career advancement opportunities and support for your development plan.
Access to a mentoring program and specialized training.
Are you known for your management skills? Come and meet us!
GEXEL is growing and is looking for dynamic and professional people like you.
Join our team and be part of the GEXEL success!
Apply Now
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