Thrift Store Supervisor

This is a permanent, full-time position based on 35 hours per week.  The work schedule will vary from week to week and will include weekdays and/or Saturdays.  The position requires the ability to lift/move on a regular basis up to 40 lbs. The hours of work and shifts will be determined in consultation with the supervisor as per operational requirements of the Thrift Store and includes a 1-hour unpaid meal break where applicable.  The hours of work and hours of operation are subject to review as required.

Operational hours of this facility are Monday to Saturday 9:30 a.m. to 5:30pm.

Permanent full-time employment with The Salvation Army (25+ hours per week) will provide you with a competitive compensation and benefits package that includes vacation time, sick days, employer matching RRSP contributions, Medical, Dental and Vision Benefits, Christmas Grants and Employee and Family Assistance Program [EFAP] benefits.  

Interested applicants must respond in writing with a cover letter and resume.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Operations

• Assist the Regional Thrift Store Manager in executing store operations.
• Determine and maintain appropriate stock levels.
• Responsible for assisting and supervising a team of employees and volunteers to ensure standards in sales, customer service, merchandizing, marketing, and public relations are achieved.
• Serve the customers in a courteous and efficient manner by listening to and addressing customer concerns, suggestions and complaints and discussing with the Regional Thrift Store Manager as needed.
• Ensure accuracy in the completion of all customer transactions.
• Supervise as well as participate in sorting and tagging merchandise, unloading donations, stocking shelves and performing cash transactions.
• Prepare sales summaries when required; contribute to meeting store budgets by maintaining customer service standards.
• Inventory control: retrieve, sort, price and discard or recycle any stale or un-saleable items on an ongoing basis; seek to protect the store from inventory shrinkage by close visual monitoring.
• Assist Regional Thrift Store Manager with the store layout plans to attract customers including window displays and merchandise displays; advising of any recommendations for new racks, shelving and signage.
• Oversee and participate in ensuring the maintenance and cleanliness of the store is up to standard policy including practicing “Tidy Maintenance.”

Human Resources

• May participate in the recruitment of staff and volunteers in consultation with the Regional Thrift Store Manager.
• Provide training for new and existing employees and volunteers as requested.
• Monitor employee, volunteer’s performance, and report any concerns/questions to the Regional Thrift Store Manager.
• In consultation with the Regional Thrift Store Manager prepare employee/volunteer work schedules; may assist with time sheets and planning coverage for vacation/sick days.

Communication

• Communicate any maintenance issues in a timely manner.
• Communicate regularly with the Regional Thrift Store Manager to ensure consistent adherence to Ministry Unit Store Policies/Promotions and for support as needed.
• Determine and submit requests regarding in-store operational needs and supplies as necessary.

Health and Safety

• Responsible to ensure that employees and volunteers comply with all safety procedures and by monitoring Health and Safety policies and procedures.
• Assist in the orientation of new employees and volunteers regarding health and safety procedures, Ministry Unit Store Policies/Promotions, etc.
• Responsible to report any serious health and safety infractions or problems in accordance with policies to the Regional Thrift Store Manager.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

Education, Qualifications and Certifications:

• Completion of a Community College diploma or equivalent in a related field of study.
• Valid Ontario Class “G” Driver’s License, own vehicle, and insurance, provide an original copy of current driver’s abstract that it satisfactory to The Salvation Army, in its sole discretion, is required.
• Provide an original copy of a Background Check that is satisfactory to The Salvation Army, in its sole discretion, is required.  The screening is secured either through the national Canadian Police Information Centre (CPIC) or through a local police detachment
• May require screening through The Salvation Army Abuse Registry.
• Alternative combinations of education and experience may be considered.

 Experience and Skilled Knowledge Requirements:

• Have a minimum of one (1) year of prior related experience, including retail, marketing, supervisory and/or store management experience.
• Cash handling experience is required.
• Brand awareness would be an asset.
• Basic math skills are required to calculate discounts and percentages.
• Experience with cash registers and related processes and procedures i.e., bank deposits, summary reports, etc.
• Develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

 Skills and Capabilities:

• Lead by example, by demonstrating a positive attitude, a strong work ethic and a willingness to learn and be flexible in the face of change.
• Maintain information in confidence as required.
• Ability to work in a cooperative team-oriented atmosphere.
• Represent the organization in a professional and engaging manner.
• Time and process management skills.
• Ability to motivate others.
• Exhibit good listening skills, have strong oral/written communication skills and respect authority
• Self-motivated/disciplined.
• Excellent interpersonal skills, integrity, and adaptability.

 The Salvation Army will accommodate candidates as required under applicable human rights legislation.

If you require a disability-related accommodation during this process, please inform us of your requirements.

Internal Applicants, please advise Department Heads of your intentions prior to submitting your application