Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.
Benefits to joining Allstate
Complete Group Benefits Program customizable to your needs
Strong Brand Recognition (listed as best Employer with Kincentric since 2012).
Working within the community and giving back!
Opportunity for career development and growth.
We work a 37.5 hour work week
Our team is growing and we are actively looking to hire a Director, Operations Readiness to join our team! Reporting to the Vice President, Allstate Sales and Service, you will be responsible for leading the achievement of strategic plans that enable agents to adopt winning behaviours by providing first in class programs, communications and access to a national support and resource network. This role is accountable for overseeing the following: Program Delivery, Onboarding, Agent Communications, Operations Support and Measurement.
Role Designation : Home-based
Accountabilities:
Ensure the delivery of optimal Operations Readiness results within appropriate performance metrics, including onboarding, licensing and retention
Operational execution of business strategies and objectives through the delivery and evaluation of best in class national and regional onboarding, communication and learning programs that build Agent capabilities and competencies
Develop and enhance KPIs for the department that supports targeted and measurable action
Build sustainable infrastructure to effectively evaluate quality of Agent/Customer interactions and diagnose development opportunities
Leverage data and analytics to identify opportunities such as Quartiling, Agent service observes, frequently asked questions, onboarding and learning assessments, feedback from Managers
Ensure Directors and Managers are familiar with and leveraging tools and resources to support continual growth and development of Agency force
Evaluate and adapt delivery practices to drive sustainable performance improvements
Maintain effective partnership with Design team, providing feedback to further enhance program content and effectiveness
Collaborate and consult with Allstate Brand Sales & Service leaders and business partners; ensure responsive to the voice of customer with timely and useful delivery of communication, knowledge transfer and changes with business practices
Partner with Operations Effectiveness team to ensure appropriate onboarding and Agent development data is captured in Agent performance reporting to inform business decisions
Ensure control mechanisms are in place for ongoing compliance with provincial Licensing requirements
Provide strategic direction and leadership by selecting, developing and managing a team capable of effectively carrying out Operations Readiness strategies
Ensure the overall seamless coordination/integration of program and communication delivery to all levels of Allstate Sales & Service agents
Develop, implement and maintain preventative and detective control mechanisms and processes to ensure compliance with overall ACG and regulatory, legal and ethical policies and requirements and to ensure adequate mitigation of risks Other duties and special projects as assigned.
Qualifications & Experiences:
Post-secondary education in a relevant field combined with 7-10 years of demonstrated leadership experience
Demonstrated leadership skills to develop, coach and manage a team of direct reports
Proven ability to enhance performance and engagement across teams
Knowledge of insurance regulations, regulator, product, price and underwriting rules
Ability to think strategically, identify, analyze and provide business-case solutions to complex problems
Strong analytical skills
Demonstrated financial and business acumen
Strong influencing and collaboration skills with the ability to embrace and lead change initiatives
Excellent verbal and written communication skills
Bilingual in English and French is an asset.
Other Than Life insurance license and Certified Insurance Professional, is an asset.
Professional Designation in a related field is preferred, for example: Ontario Society for Training & Development and/or Human Resources Professionals Association of Ontario [CHRP/CHRL].
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its “You’re in Good Hands®” promise.
We are proud to be recognized as a #Kincentric Best Employer since 2012!
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