What you can expect from us:
The Sun Peaks Grand culture encourages individual initiative combined with a collaborative approach to deliver the finest mountain resort experience for our guests. We value innovation and development that contributes both to business success and personal growth. We also know you have a life outside of work, and encourage work-life balance, including reaping the benefits of living in resort and the summer and winter activities the mountain has to offer.
With a 17-year-old history, the Sun Peaks Grand is the flagship hotel in Sun Peaks, offering an unparalleled guest experience, enhanced by a significant room renovation in 2018.
A sneak peek into some of the perks and benefits enjoyed by our Full-Time employees.
Full access Winter/Summer Season Lift, Trail and Golf passes
Dining discounts within our Hotel outlets
Free access to our Employee and Family Assistance Program provided through Homewood Health
Reciprocal programs with partnering hotels
Friends and family hotel rates
Continued professional growth and development opportunities
ROLE PROPOSITION
As a Housekeeping Supervisor, you are responsible for leading, training and supervising Housekeeping team members in the hotel’s continuing effort to deliver an elevated guest experience by ensuring all rooms / suites and public areas are cleaned and comply with the hotel standards. With a hands-on supervisory style, you are a team player with the ability to motivate and support across a multi-tasked environment. The experience of working on this team in a resort setting will open up opportunities of advancement internally and externally throughout the Tourism / Hospitality industry.
ACCOUNTABILITIES
Oversee inventory, completing stock requisition order forms
Assign rooms for cleaning and inspection, verifying and reporting the room status or any discrepancies
Monitor, update and organize the WHIMIS program regarding housekeeping chemicals, proper use and storage.
Is the Subject Matter Expert (SME) for Hotel Expert Software for Housekeeping
Perform key performance indicator (KPIs) audits and room checks on daily basis, including public spaces audits in hotel and Residences
Maintain familiarity and conduct scheduled periodic use of departmental cleaning equipment
Meet and exceed guest expectations by ensuring department provides outstanding service and teamwork
Perform departmental quality service audits to identify areas of training needs and improvements to the team; conducting training to meet the need
Provide ongoing coaching to all team members on departmental best practices for guest service balancing hotel and guest interests
Conduct training assessment evaluations for existing and new departmental employees; Assist Executive Housekeeper in performance evaluations of departmental team members
Work as a dynamic team member with a focus on collaboration
Ideal Candidate
2 years’ minimum Housekeeping experience with 1 year of leadership experience in a hotel setting or related industry, with 4-star resort experience a strong asset
Post-secondary education in hospitality or related discipline preferred
Strong eye for detail and the ability to deliver and coach all team members in the moment, adhering to hotel departmental standard operating guidelines including environmentally sound practices
Highly safety-conscious work ethic encouraging and enforcing correct safety procedures/standards and ability to recognize and act in emergency situations
Energetic, outgoing with a positive attitude, driven to deliver elevated guest experiences
Excellent communication skills, both written and verbal as well as excellent problem-solving abilities
Physically able to move and / or operate large objects, such as: room attendant carts, suite furniture, large bags of linen, vacuum cleaners and boxes of inventory
A working knowledge of computer and hotel systems, specifically Opera and Microsoft Office
Reliable and responsible person with team-based ethics
Thrives in a fast-paced environment with the ability to multi task
Apply Now
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