Advisor – Continuing Education & Professional Studies

SAIT is a global leader in applied education and an institution that empowers employees to make a difference in the lives of our students.

Building on more than a century of history, we are looking for innovative employees wanting to create a future with us. As part of our team, you are encouraged to be bold and inventive, bringing new ideas to the table. Change excites you.

Along with competitive benefits, gourmet on-campus restaurants run by our culinary program and an unparalleled view of downtown Calgary, SAIT offers the chance to do work with a purpose — preparing the next generation of industry leaders, entrepreneurs, advocates and explorers. We develop leaders in the classroom and our workspaces, encouraging lifelong learning for both students and employees.

Your future starts now … at SAIT.

The Opportunity

Centre of Continuing Education and Professional Studies

Corporate Development, Applied Research and International (CDARI) is SAIT’s face to industry. Our instructors and staff are passionate about student and instructor success, in an environment that values applied academic excellence, teamwork, collaboration and driving innovation. Our non-credit courses are aligned to industry and designed to meet the needs employers today and in the future. The division centralizes and supports industry clients to develop customized non-credit corporate training for their employees and take their innovative product and process ideas to market locally, nationally, and internationally. Within CDARI sits a number of support functions including Business Operations, Continuing Education, International, Corporate Training, Applied Research, and Business Intelligence.

The Role

Advise Learners

Respond to all student inquiries in timely manner

Issue pre-class messaging to students

Validate student pre-requisites

Advise students on course/program availability, delivery methods and course content

Prepare Result Letters for select courses

Direct students to SAIT support resources

Advise students on SAIT policies and procedures

Advise students on course/program requirements, fees, etc

Follow up on student grades inquiries

Focus on student success and ensuring a great customer experience

Prepare CAJG letters

Process registrations

Process course registrations, transfers, extensions and drops

Process enrollment special requests

Process sponsorship registrations

Process ‘requests for course deficiency clearance’

Issue Credentials

Approve credential applications

Prepare student plans toward credential completion

Evaluate student qualifications towards a credential

Process credential timeline extension requests

Issue Certificates, Microcredentials, Badges and Transcripts

Qualifications

Minimum post-secondary Diploma with 2 years experience in customer service or administration. A combination of education and experience will be considered

Experience in a post-secondary environment is preferred

Student advising experience is a strong asset

Excellent communication skills, particularly listening

Ability to maintain a positive attitude and excellent work ethic

Ability to work as a member of a team

Ability to work with a wide variety of personalities

Strong logic, analytical and critical thinking skills

Strong attention to detail

Strong interpersonal skills

Exhibit professionalism, personal integrity and discretion in handling sensitive and/or confidential information

Ability to assess customer needs and manage expectations

Ability to work in an environment with competing demands, changing requirements and deadlines

Excellent computer skills in MS Office applications

Destiny and Banner working knowledge would be an asset

Why Work at SAIT

Enjoy a stimulating work environment, a beautiful campus overlooking downtown Calgary and a great benefits package including: comprehensive health and dental coverage, a defined benefit pension plan, professional development programs, generous paid time off, free access to our Wellness Centre, transit subsidies and more.

Why Work at SAIT

To Apply

Please continue with the online application process by clicking the Apply Now button

All applications should be made through our online system.

Notes

SAIT is committed to equity and diversity within its community and invites applications from all qualified applicants.

AUPE: This position is part of the AUPE bargaining unit.

For information on the collection and use of your personal information, please see our Privacy Policy

Conditions of Employment

In order to ensure and maintain a safe and secure working and learning environment, all applicants to the Southern Alberta Institute of Technology must complete and pass a police security clearance before employment is confirmed. Employment is conditional until a satisfactory police security clearance is obtained and confirmed. Employment with SAIT will not commence until the results have been provided and confirmed.

SAIT’s vision is to be a global leader in applied education