Advisor – Continuing Education & Professional Studies

Advisor – Continuing Education & Professional Studies
SAIT is a global leader in applied education and an institution that empowers employees to make a difference in the lives of our students.
Building on more than a century of history, we are looking for innovative employees wanting to create a future with us. As part of our team, you are encouraged to be bold and inventive, bringing new ideas to the table. Change excites you.
Along with competitive benefits, gourmet on-campus restaurants run by our culinary program and an unparalleled view of downtown Calgary, SAIT offers the chance to do work with a purpose — preparing the next generation of industry leaders, entrepreneurs, advocates and explorers. We develop leaders in the classroom and our workspaces, encouraging lifelong learning for both students and employees.
Your future starts now … at SAIT.
The Opportunity
Centre of Continuing Education and Professional Studies
Corporate Development, Applied Research and International (CDARI) is SAIT’s face to industry. Our instructors and staff are passionate about student and instructor success, in an environment that values applied academic excellence, teamwork, collaboration and driving innovation. Our non-credit courses are aligned to industry and designed to meet the needs employers today and in the future. The division centralizes and supports industry clients to develop customized non-credit corporate training for their employees and take their innovative product and process ideas to market locally, nationally, and internationally. Within CDARI sits a number of support functions including Business Operations, Continuing Education, International, Corporate Training, Applied Research, and Business Intelligence.
The Role

Advise Learners

• Respond to all student inquiries in timely manner
• Issue pre-class messaging to students
• Validate student pre-requisites
• Advise students on course/program availability, delivery methods and course content
• Prepare Result Letters for select courses
• Direct students to SAIT support resources
• Advise students on SAIT policies and procedures
• Advise students on course/program requirements, fees, etc
• Follow up on student grades inquiries
• Focus on student success and ensuring a great customer experience
• Prepare CAJG letters

Process registrations

• Process course registrations, transfers, extensions and drops
• Process enrollment special requests
• Process sponsorship registrations
• Process ‘requests for course deficiency clearance’

Issue Credentials

• Approve credential applications
• Prepare student plans toward credential completion
• Evaluate student qualifications towards a credential
• Process credential timeline extension requests
• Issue Certificates, Microcredentials, Badges and Transcripts

Qualifications

• Minimum post-secondary Diploma with 2 years experience in customer service or administration. A combination of education and experience will be considered
• Experience in a post-secondary environment is preferred
• Student advising experience is a strong asset
• Excellent communication skills, particularly listening
• Ability to maintain a positive attitude and excellent work ethic
• Ability to work as a member of a team
• Ability to work with a wide variety of personalities
• Strong logic, analytical and critical thinking skills
• Strong attention to detail
• Strong interpersonal skills
• Exhibit professionalism, personal integrity and discretion in handling sensitive and/or confidential information
• Ability to assess customer needs and manage expectations
• Ability to work in an environment with competing demands, changing requirements and deadlines
• Excellent computer skills in MS Office applications
• Destiny and Banner working knowledge would be an asset

Why Work at SAIT
Enjoy a stimulating work environment, a beautiful campus overlooking downtown Calgary and a great benefits package including: comprehensive health and dental coverage, a defined benefit pension plan, professional development programs, generous paid time off, free access to our Wellness Centre, transit subsidies and more.
Why Work at SAIT
To Apply
Please continue with the online application process by clicking the Apply Now button
All applications should be made through our online system.
Notes
SAIT is committed to equity and diversity within its community and invites applications from all qualified applicants.
AUPE: This position is part of the AUPE bargaining unit.

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Conditions of Employment
In order to ensure and maintain a safe and secure working and learning environment, all applicants to the Southern Alberta Institute of Technology must complete and pass a police security clearance before employment is confirmed. Employment is conditional until a satisfactory police security clearance is obtained and confirmed. Employment with SAIT will not commence until the results have been provided and confirmed.
SAIT’s vision is to be a global leader in applied education

Job Type: Permanent