Driving Gondola Food and Beverage outlets to world class dining destinations
What perks can you expect?:
Work in a dynamic, culturally diverse team from around the globe
Seasonal work experience in iconic, unforgettable, and inspiring locations
Fast-paced and active position – get your step counter ready!
The chance to work in an inclusive culture and make life-long friends
Opportunities for career growth or future work at other Pursuit locations
Access to one of the world’s most beautiful and iconic National Park
What will you do in this job?:
Drive the number one Trip Advisor rated restaurant in Banff to continue it’s place as the top restaurant in the region with elevated service and Guest experience in this high volume operation
Drive brand and service levels to new heights
Providing daily oversight of multiple operations, including function and logistics organization, increasing sales and profitability & consistent delivery of exceptional guest service standards
Development and training of high quality team members and ability to provide leadership and coaching that fosters an environment of problem solving, service, teamwork, accuracy and speed
Anticipate key issues and informational needs and be prepared to discuss ongoing performance
Achieve revenue targets, monthly forecasting and budgets, expense and labor management
Ensure effective reporting to Food & Beverage Manager and communication to greater team
Continuous improvement of guest and employee experiences, create the “WOW” experience
Follow and improve standards and SOP’s based on Guest needs and requirements
Daily inspections of cleanliness and organization
On the spot conflict and Guest service resolution, ability to deal with Guest issues and concerns
Demonstrate positive attitude and a commitment for delivering world class service
Help support all areas within the Gondola – keeping in mind ‘one guest – one experience’
What skills and experience do you need for this job?:
5+ years of experience in the food and beverage industry
Diploma/ Degree within Hospitality focusing in Food and Beverage is an asset
Experience building relationships and working on teams across all levels of an organization
Experience with opening a new concept and restaurant ability to take ownership and drive results
Proven track record in maintaining a high level of standards within the organization on and off the floor
Effective communicator and able to implement and uphold service standards
Understanding of financial statements, and forecasting with an ability to control expenses
Driven to fostering a team building environment and creating positive guest experience
An eye for detail and quality Shows leadership in a positive, calm, consistent & focused manner
To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
What will your work environment be like?:
Beautiful. You’ll work in an iconic, unforgettable and inspiring National Park. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
Independent. You’ll spend your days in and around our historic hotel
Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.
To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.
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